Call Centre Agent urgently needed: Salary R5 000 to R6 000 per month
Parktown, Gauteng
Contract
R5 000 – R6 000 a month
An International Telecommunication Media company is looking to hire agents that have the following skills:
2 years call centre experience within a technical environment
Ability to work shift hours
Valid Matric
Credit and criminal clear
Job Summary:
Responsible for receiving technical support inquiries from business customers via phone and email. Troubleshoots basic issues to identify appropriate resolution for multiple products. Works on straight forward tasks using established procedures.
Core Responsibilities:
– Demonstrates an overall understanding of operations in order to interact with customers regarding various inquiries (technical and non- technical).
Independently recognizes and diffuses escalated customer situations while setting accurate expectations for issue resolution.
Communicates with customers in a professional manner in all situations while demonstrating courtesy, patience and troubleshooting skills in customer relations.
Escalates more complex issues to appropriate fix agents to ensure timely resolution (Tier 2, field operations, etc.) with a primary emphasis on a quality first call resolution.
Processes change of service requests.
Accurately documents problems including detection information, diagnostic results and repair information by utilizing the trouble ticketing system.
Uses multiple software systems and applications to ensure customer service orders and repair tickets are completed accurately and on-time.
Manages the overall customer call queue to ensure timely response to incoming customer calls.
Opens tickets and records/maintains necessary documentation to track ticket through resolution.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.
Job Type: Contract
Salary: R5,000.00 to R6,000.00 /month
Experience:
Troubleshooting: 1 year (Preferred)
call center: 1 year (Required)
Ability to work shift hours: 1 year (Required)
technology solutions ranging from Ethernet, internet, Wifi: 1 year (Required)
telecommunication media company: 1 year (Preferred)
Education:
High School (matric) (Required)
Location:
Parktown, Gauteng (Preferred)
Language:
English (Required). Apply Now
Source: ijobs
