Workshop foreman – Approved Repair Centre: APPLY HERE
Vacancy Details
Employer: Supertech
Ensure all workshop practices that are technical and admin/technical are correctly and accurately performed, measured, supported and controlled
Manage Technical Skills ability and outcome:
Manage and support technicians technically
Provide on-the-job training and development
Manage and control timing of repairs
Identify and make available all necessary technical information to improve quality and effectiveness of repair
Identify weaknesses and address accordingly
Perform random technician work discipline checks
Ability to test and diagnose/confirm client complaints
Auditing and Risk Management:
Basic audit checks on job cards to verify standards of technician reporting, clocking and scope of work conducted
Checking for the attachment of all technical supporting documents
Execution of the 4-eye principal to justify repairs and additional repairs
Signing of for the fitment and/or ordering of high value parts
Auditing diagnostic reports attached to specific repairs
Signing of all job cards after completion of repairs before handing to costing
Assist with claim rejections, defect codes and resubmissions if technical knowledge or argument is needed
Inspection of all high value parts before the allocation to the workshop
Report and deal with workshop damages due to breakages and poor workmanship
Printing of repair instructions for technicians especially for uncommon jobs to prevent damages and losses
Work environment and equipment Maintenance:
Maintain high standards of housekeeping and safety disciplines
Check and control quality and availability of technician hand tools
Maintain and ensure all special tools and workshop tools are available and in good working condition
Ensure the continuous updating of all software related equipment
Manage and control the procurement of all consumables
Adherence and compliance with dealer standards report
Management of the service and calibration of all tools and equipment
Manage business and performance aspects:
Manage technicians efficiency and productivity and track performance on a daily basis
Track performance against budgeted targets
Manage above average achievement of hours per job card
Loading of PUMA cases to support repairs and authorisation of repairs
Upsell and promote additional sales within the stipulated boundaries
Assist with technician appraisals
Update and manage carryovers with reports
List, control and manage comebacks
Check and manage the arrival of all ordered parts on a daily basis
Prepare for daily workload and planning prior to work day to ensure availability of resources ( part availability, anticipated delays, lift requirements)
Identify opportunities to increase profits and limit losses both in service and parts
Attend weekly/daily service meetings:
Discuss individual performance against target
Discuss BM results and potential action plans
Ensure effective understanding of latest bulletins and procedures
Discuss potential marketing initiatives
Discuss WIP and actions required
Discuss and engage in growth opportunities
General Management and decision making:
Opening and closing of workshop
Management of wastes services and documentation of services provided
Assist in preparation and administering of weekend duty roster
Assist sales department with technical queries
Assist customer and management in resolving complaints
Management of allocated jobs and control thereof
Documentation of pictures and videos to support claims and the storage thereof
Candidate Requirements
Senior Certificate (Grade 12) with Maths and Science
Management experience or aptitude
BMW approved technical qualification
Diagnostic and administrative knowledge
Driver’s License
Leadership quality
Computer knowledge and operating system knowledge
Progressive thinker with analytical skills
Proactive approach to operations
Strong organisational skills
This position reports to: Service manager
Apply before Sunday, February 10, 2019 – 5 Days left
Companies may expire jobs at their own discretion.
If you have not received a response within two weeks, your application was most likely unsuccessful.
APPLY NOW
Source: Jobs365
