Application Support Consultant needed urgently: APPLY NOW
Cape Town, Western Cape
Department: Support Team
Reporting to: Support Manager
Overview:
As an Application Support Consultant, you will be supporting our Dealer Management Software to our automotive dealership customers. The helpdesk provides a single point of contact to customers and partners for service requests, product usage assistance, and software support. This is a career opportunity, not just a job. Please note that this is not a network/hardware or infrastructure support role.
Job Role:
Support consultant duties/tasks of which would include but not be limited to:
Answering incoming calls from Pinewood DMS users
Dealing with incoming e-mails
Ensuring existing open tickets are kept up to date
Coaching our customers through their various queries.
Gain a thorough understanding of how Pinewood DMS operates in the module of specialisation.
Gain a thorough understanding of how our helpdesk system, Autotask, operates.
Deliver a high level of professional support to our Pinewood DMS users
Identify and communicate any issues to the respective person responsible
Escalating timeously and with the relevant information
Dealing with the occasional technical query
Inherent Requirements of the Job:
Tertiary education and/ or Motor Industry experience
Keen interest in problem-solving
Punctual
Desire and enthusiasm to become a key team member
Proficient in MS Office – with good skills in MS Excel
Good organizational skills
Ability to work within a highly pressurized environment
Excellent communication skills (both verbal and written)
Applications:
Applications may be sent directly to recruitment with “Support Consultant” placed in the Subject line.
Applications must be by way of Curriculum Vitae, which must not be longer than 3 pages, with a brief covering letter.
Job Type: Full-time
Experience:
Motor Dealership: 1 year (Preferred)
Automotive: 1 year (Preferred). Apply Now
Source: jobs365
