Home Job Listings Application Support Agent wanted urgently: APPLY HERE

Application Support Agent wanted urgently: APPLY HERE

vacancy

Application Support Agent wanted urgently: APPLY HERE

Johannesburg, Gauteng

Job Summary

Provide Customer Support to members using the digital platform to interact with the business.

Key Performance Areas/Key Result Areas

Achieve quality standard sales.

Provide customer support.

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Provide user support for the Medical Society Mobile Application.

Conduct general administrative duties.

Activities/Tasks

Achieve quality standard sales

Build customer relationships.

Establish customers’ needs.

Advise clients on the most suitable policies.

Up sell products according to customer queries.

Achieve departmental performance target (Daily, weekly and monthly).

Maintain high standard of product knowledge.

Provide customer support

Verify existing members portfolios, clarify information.

Assist clients to access benefits related to the Medical Society App and product.

Evaluate customer feedback and recommended improved service delivery.

Retain members.

Resolve queries.

Provide User support for the Medical Society Application

Provide technical support to Nurses, and to external clients when required.

Identify and resolve technical issues.

Promote the medical society application.

Identify and recommended technological improvements to the application/organisation.

Conduct general administrative duties

Research queries and issues.

Prepare, generate and distribute periodic reports

Maintain accurate records of customer interactions, transactions, comments and complaints.

Maintain high standard of product knowledge.

Perform other duties as assigned by management.

Required Qualifications

Matric.

Computer Science/IT Diploma.

Desirable qualifications

Business Administration Certificate

Required Experience

Troubleshooting software.

Short term insurance experience.

Sales experience.

Desirable Experience

Insurance or sales background.

Required Knowledge and Skills

Intimate knowledge of computing systems.

Mobile digital applications.

Microsoft Office.

Problem-solving skills.

Interpersonal skills.

Time management skills.

Desired Attributes

Friendly and professional demeanor.

Attention to detail.

Resourceful.

Initiative.

Pro-active.

Self-motivated.

Flexible approach in general.

Adaptable.

Ability to work in a team.

NOTE: Applicants will be selected according to the vacancy criteria.

Closing Date: 30 August 2019. Apply Now

Source: jobs365

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