Transaction Processing Associate wanted Asap: APPLY NOW
Durban, KwaZulu-Natal
PURPOSE OF JOB:
Perform data entry and research in various systems and tracking tools. Apply knowledge of processes and related systems to assist in identifying, assessing and resolving issues/problems. Assess and resolve non-standard and standard issues or problems. Seek advice and escalate issues when faced with tasks/problems outside the scope of the work.
MAIN ACTIVITIES / TASKS:
Update and maintain various systems/tools per standard process documentation which may include:
Execute transactions without minimal direction, enter data and retrieve information from the group-specific system (all new hires might require some direction initially)
Audit own data entry for accuracy and make required corrections
Conduct data verification
Respond to various requests for information, as needed. Escalate to supervisor as appropriate
File, archive and retrieve documents (paper-based and electronic) using filing standards
Produce standard correspondence by following existing templates. Adhere to client formatting and quality standards. Proof and edit work for syntax, grammar and punctuation
Respond to information requests by searching, summarizing research results and compiling in the requested format
May coordinate the work of a small team in areas of high volume transaction processing and/or the training/education of new and/or more junior team members on operation procedures and policies
Follow established policies, procedures and methods
May serve as technical and functional resource or super users to other team members
• Participate in process improvement initiatives or special projects as assigned • Meet established goals and objectives
Become a subject matter expert for complex processes
Document all new learning(s) or change in processes in the standard format and seek relevant approvals on a periodic basis
Assist in audit preparation and proceedings for both internal and external auditors
Apply knowledge on processes and related systems
Become a subject matter expert for complex processes
Document all new learning(s) or change in processes in the standard format and seek relevant approvals on a periodic basis
Update and maintain various systems/tools per standard process documentation which may include:
May coordinate the work of a small team in areas of high-volume transaction processing and/or the training/education of new and/or more junior team members on operation procedures and policies
May serve as technical and functional resource or super-user to other team members
Perform data entry and research
Execute transactions with minimal direction, enter data and retrieve information from the group-specific system (all new hires might require some direction initially)
Respond to information requests by searching, summarizing research results and compiling in requested format; escalate to supervisor as appropriate
File, archive and retrieve documents (paper-based and electronic) using filing standards
Produce standard correspondence by following existing templates, adhering to client formatting and quality standards; proof read and edit work for syntax, grammar, and punctuation
Conduct data verification; audit own data entry for accuracy and make required corrections; assist in audit preparation and proceedings for both internal and external auditors
COMPETENCIES AND EXPERIENCE:
Customer Interaction Handling
Operational Excellence – attention to detail
Analytical & Critical Thinking
EDUCATION:
Matric
CONTRACT TYPE:
PPT
Scheduled as per business needs – any 5 days on and any 2 days off per week
Can be scheduled weekends and public holidays
Shifts are scheduled between 8 am and 7 pm daily. Apply Now
Source: ijobs
