Senior Technicians Wanted – Apply Now
Accelerate your career here: We’re a team of people who relish a challenge, on a constant pursuit to reimagine security for the better. We’re looking for committed bright-sparks, intent on solving complex problems in new ways for our world-class clients. In return, you’ll accelerate your career through on-the-job training, plenty of stretch, responsibility and challenge.
Pioneer with us
We are a rapidly growing, founder-led business with a clear and focused vision: to pioneer a reimagined security industry. We serve our world-class clients 24/7 from five global hubs. By joining QCIC, you’ll not only work with a highly-skilled and industry-leading team, operating at the top of their game, but you’ll also represent a socially responsible security company, one which cares about its impact on the wider world –be it through environmental initiatives or charitable giving.
Enjoy a challenging, innovative and fulfilling culture
We are naturally ambitious, setting a high bar for performance. Sometimes, that means making bold decisions and taking calculated risks to challenge the status quo of the security industry. We’re a tightly-knit team, one which encourages debate and collaboration, and we make sure to celebrate both individual and team achievements -whether that’s in the office, or after hours.
Find work that’s fun and rewarding
We value the important contribution that our employees make to our business and want to make sure that working at QCIC is fun, as well as rewarding. In addition to a competitive compensation package, we support a regular and varied social calendar every month to reward our people for their hard work and build a strong team spirit.
Duties & Responsibilities
We are looking to put together a team of Senior Technicians who will be working a shift pattern consisting of both days and nights in our Loop Street, Cape Town office.
Training on various pieces of security software will be offered alongside the opportunity to work on global accounts with a UK based company. The roles are very much desk-based and therefore would not suit candidates who are looking to go out on-site visits.
BS7858 Standard International clearance will be required for this post, candidates must have the right to work in South Africa and ideally would be passport holders.
The principal responsibilities of the role are as follows:
System Administration, version upgrades, patching, change mgmt. & hardware configuration updates and governance
Day to day operations – maintenance and support – including but not limited to reactive support activities, ticket triage, escalations, etc.
Day to day operations – administration – including but not limited to; profile, photo, clearance administration, and reporting
Day to day monitoring of activities within a specific site or region including access control, CCTV, and intrusion detection related activities
Application related issue (impacting a single site or individual assets on a single site, with limited impact to core business activities)
Application related issue (impacting day to day core business activities and/or multiple sites)
Planned routine maintenance of associated Access Control & CCTV applications.
Operations and Support
Implementing and supporting the day to day operations of the security systems;
• System Tasks:
Regular review of system performance and system events
Checking the status of security hardware
Regular system reporting
Health checks of server hardware
Enforcing controls and standards
• Support and Services:
Assisting the upgrade of thick client installations.
Assisting operators with day to day issues and escalating if unable to solve
Diagnosing/rectifying issues reported by the security/customers service staff escalating if unable to solve
• Routine System Maintenance
Planned maintenance of the security systems at a regional level:
Working with the local integrator to oversee PPM
Run reports to show high volume of alarms on devices and rectify
Assess of impact of the maintenance requirement to local staff and escalate if necessary.
• Software/firmware upgrades:
OS patching on a monthly basis (or as agreed by the client’s IT department)
Testing of version upgrades and Service Pack installations in the test environment
Flagging any issues discovered including impact on 3rd party connected services
Installing approved version upgrades and Service Packs in the live and environment
Assisting with firmware upgrades of field devices (Carried out by local integrator)
Desired Experience & Qualification
The ideal candidate will have the following skills, knowledge and experience:
Experience with Enterprise Security Systems
Excellent Attention to detail
Experience with ticketing systems
Able to assess reported issues and rectify
Excellent communication skills to peers and clients
Advanced Knowledge IMPRO, FCwinX or similar applications
Able to provide Microsoft OS support
Able to perform of Network Diagnostics
Understanding of data protection and GDPR
Package & Remuneration