Sales Consultant needed immediately: APPLY NOW
Cape Town, Western Cape
Primary objective of the role:
Ensures satisfied customers all of the time by providing legendary service when customers visit our store and purchase our products. Delivers superior sales results by assisting customers select products best suited to their lifestyle and products to care for their purchases. Understands and brings to life the Luxottica characteristics.
Major Accountabilities:
1. Sales
Achieve individual sales targets as per sales plan.
Process sales and returns according to procedure on the POS system.
Process discounts according to negotiated percentages approved by Line Manager.
Calculate purchase price in Rands when payment in a foreign currency.
Promote VAT refunds to tourists to encourage the sale.
2. Customer Service
Provide professional customer service by describing benefits of various lenses and frames, replacing screws,
adjusting frames and identifying other special customer needs.
Display a gracious, courteous and polite manner when interacting with all customers.
Dress in a neat and presentable manner, wearing name badge at all times.
Explain “Our Look Good, Feel Good Guarantees” to customers.
Receive and receipt returns, exchanges, damages or repairs under warranty, according to company policy, keeping
the customer informed of processing time.
Assist customers with special orders by completing paperwork and informing them of process and waiting period.
Educate customers about our products through story telling.
Build memorable customer experiences while creating emotional connections with all customers through the
Sunglass Hut Experience.
3. Store Operations
Open and close the store according to established guidelines and stipulated times.
Ensure store is locked, displayed and secured according to plan, protecting company assets.
Cash up after each shift with all unders and overs dealt with before leaving the store – ensuring sufficient cash float and change on hand.
Complete EOD reconciliation.
Adhere to good housekeeping principles – keep shop floor and displays clean and tidy.
Hotspot – Ensure task completion on time as per the hotspot instruction/guidelines.
4. Stock Control And Display
Receive, inspect and check new stock. Query variances with Head Office and report to Line Manager.
Daily stock count at beginning and end of shift.
Report stock discrepancies and complete paperwork.
Prepare write-offs for approval by Site/Centre Manager.
Handle stock and maintain displays with care to prevent damage.
Keep products clean and display according to guidelines with labelling in place, gaps filled and back-up stock neatly stored.
Take precautions to prevent theft of stock, especially where displays are not locked up.
Execute VM instructions for campaigns.
5. Reports
Submit daily updates via email to Store Manager and Area Manager
Formal Qualification/Certification and Experience Required: *
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Essential: Matric certificate
Preferred: Previous experience in retail or customer service environment.
Required Knowledge And Skills:
Luxottica product knowledge – brands and styles
Good verbal communication and listening skills
Strong selling skills – ability to overcome objections and close a sale
Interpersonal skills
Basic computer literacy
Basic calculations
Basic numerical skills
Knowledge of Point of Sale system would be an advantage
Required Behavioural Competencies:
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Luxottica characteristics – passion, imagination, entrepreneurship, speed, simplicity
Self-motivated
Attention to detail
Target driven
Works well under pressure
Works in a team as well as independently
Well presented and professional
Self-disciplined
High energy levels
Self-confident and resilient
Strong customer focus
Takes responsibility for own actions
Makes decisions based on company focus and culture
Manages own emotions and behaviours well
Key Communications:
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Internal
Sales Consultants
· Team Leader
Store Manager
Centre Manager
Field Management team
· Head Office
External
Customers
Mall management
Service providers
Job Type: Full-time
Experience:
Sales: 1 year (Preferred)
customer service: 1 year (Preferred). Apply Now
Source: ijobs
