The family of 76-year-old Martha Marais is laying charges against Mamelodi Hospital.
They were horrified to find her handcuffed to a bench in the casualty ward on Wednesday evening.
Marais had been admitted with a stomach ailment.
The Gauteng Health Department says it will provide answers by Sunday.
Newly appointed Gauteng Health MEC, Bandile Masuku, visited the hospital.
Masuku said, “We are waiting for reports from the people involved, then be able to deal with the matter.”
“The video has sent a shock wave, we’re disturbed by what we’ve seen. There are tangible answers.”
“We have to have a comprehensive report…then we’ll be able to do a proper redress…We are promising we’ll be done in the next 72 hours.”
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Source: eNCA
