Internal Service Administrator wanted Asap: APPLY HERE
Cape Town, Western Cape
Momentum Health delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximize lifetime client value. We build and maintain a culture of innovation, and create value through unique insights of how to achieve specific outcomes by using a defined set of Health capabilities.
This vacancy is based at our Centurion Head Office.
ROLE PURPOSE
To provide an effective and efficient service to clients (internal and external) by receiving, evaluating and responding to queries timeously as well as facilitate the take on of a new business.
RESPONSIBILITIES AND WORK OUTPUTS
Coordinate effective take-on of new groups joining
Coordinate effective collation and distribution of member packs (new and re-prints)
Effective and efficient data capture and processing of new business documentation when required
Assist the sales channel with resolving all queries received efficiently, and effectively
Assist the product owners with resolving all queries received efficiently, and effectively
Engage in effective communication and delivery according to Service Level Agreements
Maintain a consistent service delivery to ensure client retention and satisfaction
Ensure high quality of all outputs
Identify risks to the company and escalate accordingly
Drive and support effective teamwork within the department
Demonstrate the company’s values on a daily basis
COMPETENCIES REQUIRED
Accuracy and attention to detail
Excellent time management skills
Excellent self-management skills
Good writing and communication skills
Good interpersonal and negotiation skills
The willingness and capacity to adjust to change while remaining effective and task-focused
Making customers and their needs the primary focus
Developing and sustaining productive customer relationships
The ability to execute a variety of functions within a pressurized environment
EXPERIENCE AND QUALIFICATIONS
Matric
Minimum of 2-3 years of client service experience
Good understanding of the industry would be an advantage
Knowledge of Momentum product offerings would be an advantage
Knowledge of Oracle system would be an advantage
DISCLAIMER
Shortlisted applicants will be subject to the following checks:
Reference
ITC
Criminal
Credit
To apply, please follow the official system application process and get in touch with the PeopleSoft Helpdesk if you need further assistance.
Closing Date
30 July 2019
Contact Details
Naomi Neethling
(The purpose for this email address is solely for queries regarding the advertised position and No emailed CV’s will be accepted. Only online applications submitted via our Careers page will be considered.)
All positions will be filled in accordance with our Employment Equity plan.
We also encourage people with disabilities to apply. Apply Now
Source: jobs365
