Front Office Manager wanted urgently: Salary R18 300 per month

Plettenberg Bay, Western Cape
R18 300 a month

Job Description

We are looking for a Front Office Manager to act as the ‘face’ of the 5* Hotel, ensuring that guests receive a heart-warming welcome. Coordinating all front office activities, reservations, and guest services. PLEASE only apply if you have a 5-star hotel experience, this is the major requirement.

Minimum Experience and Qualifications required:

Monitoring timekeeping and absenteeism
Grade 12 with a Hotel Management Diploma/Certificate
3-5 years’ experience in a similar environment
Proven work experience as a Front desk manager or Reception manager
Good knowledge of OPERA hotel management system
Proficiency in English (oral and written)
Good knowledge of MS Office, particularly Excel and Word
Leading the team by example
Maintaining good relationships with the team
Ensure a “good atmosphere/morale” in the department
Good organizational and multitasking abilities

Key Performance Objectives:

Supervise and control all Front of House areas to the standards laid down by the Company, maximizing revenues and profits to agreed budgetary limits,
Ensuring that all duties and responsibilities carried out in Front Office are in line with the Front Office SOP and this is always adhered to,
Ensuring that check-in procedures are strictly adhered to,
Ensuring effective liaison between reservations and front office staff,
Ensuring that all charges are correctly entered on the guest’s bill and that this is always up to date,
To carry out or ensure that regular On-the-Job training is taking place to agreed standards,
To act as Duty Manager when required,
Ensuring accurate and timeous submission of all reports and administrative work,
To prepare and submit on the required format annual budgetary information as required,
To monitor trends within the industry and make suggestions how these could be implemented,
Train, supervise and support office staff, including receptionists and duty managers,
Ensure timely and accurate guest service,
Ensuring the front desk provides a professional and friendly service for guests,
Dealing with guests, including handling complaints when they come to the desk,
Troubleshooting emergencies, and
Liaising with other departments Monitor bar results.
The company offers Medical Aid, Pension and Accommodation with a small rental fee and electricity bill but unfortunately, it must be a single person and preferably living in Plett