A KwaZulu-Natal family brought a corpse to an Old Mutual office following a claim dispute after the insurer allegedly failed to pay up.
A video circulated widely on social media, shows family members dropping the body at the insurer’s office.
— Bianco♕ (@Boet_Bianco) November 19, 2019
While we make every attempt to settle claims as speedily as possible, this specific claim had to undergo further assessments. Old Mutual strives to pay claims speedily – 99% of funeral claims are paid within 8 hours once all requirements are met.
— Old Mutual SA (@OldMutualSA) November 19, 2019
The insurer says the incident is regrettable and isolated, as this specific claim needed further assessments.
It says it strives to pay claims speedily and within eight hours, once all requirements are met.
[EXPOSE OLD MUTUAL] Family bring their dead family member after @OldMutualSA refused to pay their policy benefit. Old Mutual’s arrogance is stinking now. What a shame! May the soul of the poor person Rest In Peace. Plz Retweet. pic.twitter.com/Gk2QFQWkoM
— White Man Confession (@ConfessionWhite) November 19, 2019
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