Customer Service Advisor wanted immediately: Salary R6 800 to R7 250 per month

Southern Suburbs, Western Cape
Permanent

R6 800 – R7 250 a month

We want top local South African talent to join our Customer Service Advisor team at our Cape Town offices (in Diep River, Southern Suburbs). This means people who are passionate about succeeding in their work and their careers, while consistently delivering world-class customer service & payment assistance to our customers.

In this role, you will have the opportunity to show off both your customer service and collections skills when assisting our customers.

We provide our people with:

Permanent full-time job opportunity

Market-related basic salary (plus incentives)

Induction training when you start with us, so that you are fully equipped to succeed in your role

Free company transport after working a late shift

Shuttle Services available from certain pick-up/drop-off points (T’s & C’s)

Career growth and development opportunities – we believe in the personal development of all our people and promote from within the business whenever possible

Onsite Facilities:

Gym Access

Doctor & Nurse

Beautician

Hairdresser

Prayer Rooms ( Males & Females)

REQUIREMENTS:

Grade 11 and above

Minimum of 1 years’ Customer service experience within a Contact Centre dealing with UK customers

Excellent command of the English language, with a neutral accent Call Centre environment experience, is essential, with a great understanding of the UK market

Computer literate – Typing speed of 25 WPM

Ability to work rotational shifts, between 9 am – 10 pm (Monday to Sunday including Public Holidays).

Exceptional negotiation, persuasion and objection handling skills (Essential)

Target-driven and able to work in a highly pressurized environment

Clear Credit and Criminal Record

RESPONSIBILITIES:

Liaise with clients telephonically – assisting customers with overdue accounts and creating payment arrangements in a customer-centric manner

Meet and exceed the customers’ expectation

First call resolution

Adaptability to handle the pressure

Ability to work in a team-orientated environment

Resilient to change Building rapport with customers