Core Servicing Consultant wanted: Apply Here
Job Description
The Core Servicing Consultant is responsible for responding to queries, managing complaints, troubleshooting service problems and providing general information regarding our products. Manage our customer experience with excellence and accuracy.
KEY OUTCOMES
Manage incoming queries and outbound responses with:
Members
Service Providers
Intermediaries
Provide product specific information
Assess and determine when there is an operational query
Identify and escalate priority issues
Manage and resolve customer complaints
Maintain client information
Complete administrative tasks
Qualifications
PERSON DETAILS : WORK EXPERIENCE
REQUIRED
1 – 3 years call centre experience preferably with short-term insurance and health industry knowledge and experience
EDUCATION : QUALIFICATIONS : ACCREDITATIONS WITH PROFESSIONAL BODY
REQUIRED
Matric Certificate
TECHNICAL SKILLS OR KNOWLEDGE
REQUIRED
Knowledge of customer service practices and principles
Excellent listening, verbal and written communication skills
Ability to handle stressful situations appropriately
Proficient in Microsoft and Excel
Call centre systems and multi-tasking
Additional Information
Accountability
Action orientated
Collaborative
Communication
Simple writing skills
Problem solving skills
Encourages engagement
Planning and organisation
Resilient and adaptive
Purpose driven
Significance and values orientated. Apply Now
Source: Jobs365
