Earthmoving Mechanic required urgently: Salary R35 000 per month

Full job description

Field Service Technician

Manitou Centre Johannesburg

GENERAL ACCOUNTABILITY:

Direct report to the Assistant Field Service Manager. This position has the responsibility of Technical hands-on assistance and Support including but not limited to that of maintenance, services, repairs and inspections as per application.

Primary focus is Technical Assistance to the customer network.

KPIs:

KPI 1 – Job Card Administration

· Accountable to ensure accuracy and completeness of job cards afforded to you.

· Ensure Parts identification for any additional repairs needed are done accurately and cost effectively.

· Diagnose errors and technical problems to determine proper solutions to produce timely and detailed service reports.

KPI 2 – Management of Manitou resources

· You are accountable and responsible for the tidiness and upkeep of your allocated Field Service vehicle.

· You are accountable for the Manitou Tools allocated to your vehicle and report on breakages and missing tools.

· It will be expected of each member to hand in their overtime and expense claims on a timely manner as prescribed by the Finance department. The claim document should be complete with all supporting documents attached.

KPI 3 – Customer Satisfaction

· Manage all on site services, repairs and maintenance as required per application as per customer safety procedures and policies.

· You are accountable for your actions on site when liaising with customers by not divulging company information or sensitive information on jobs that would put Manitou in a bad light.

KPI 4 – Reporting

· You are accountable and responsible to report back on damages and defects of your Service Vehicle and tools.

· You are accountable for additional work to be done after site visits were conducted.

ADDITIONAL DUTIES AND RESPONSIBILITIES NOT REFLECTED IN KPI’s:

· Collaborate with various department within MSA and to share information across the organization to build positive relationships with customers and co-workers.

· To carry out any reasonable work request given by management.

· To carry out all tasks given in accordance with environmental, health and safety guidelines provided by the company.

· Management may request and expect of the member to work overtime if the need arise (all overtime will be compensated for according to company overtime policy).

· It will be expected of each member to utilize company property and vehicles in accordance to company policies and adhere to National legislation when driving on national roads.

· Promote a Health and Safety culture within the Field Service Department.

EDUCATION:

· Matric (Gr 12)

· Red Seal Qualified Earth Moving Mechanic

· Excellent Product Knowledge.

· Operator Competency on all Manitou related equipment and machines.

EXPERIENCE:

· At least 4 years’ experience in Mechanical and/or Electrical repairs on Material Handling Equipment.

· Knowledge of South African legislation and standards related to off highway equipment.

· Leadership skills necessary to manage and develop a healthy relationship with key customers in the field.

COMPETENCIES AND SKILLS:

· Outstanding leadership and time management skills.

· Intermediate to excellent computer skills.

· Excellent people skills.

· Internal and external communication skills.

· Excellent read and write in English.

· Ability to work collaboratively with colleagues and staff to create a result driven, team orientated environment.

· In possession of a valid RSA driver’s license.

· Ability to work under pressure.

· Ability to work unsupervised.

· To carry out all tasks given in accordance with environmental, health and safety guidelines, provided by the company.

· Technical business understanding.

INTERNAL/EXTERNAL CONNECTIONS:

· Works in partnership with almost all departments of the Headquarters to ensure close alignment.

· Represents the company as appropriate ambassador in its relationships with key customers, suppliers, competitors, government agencies, professional societies, and similar groups.

LOCATION & EXPECTED TRAVEL:

· This position is based in Proton Industrial Park, South Africa

· This position will be required to travel throughout RSA and into various neighbouring African countries.

· Travel internationally, as per intermittent requirements.

Job Types: Full-time, Permanent

Pay: From R35 000,00 per month

Application Question(s):