Beauty Salon & Nailbar Call Centre Agent wanted immediately: APPLY NOW
Midrand, Gauteng
Dis-Chem Pharmacies’ in Midrand has an opportunity available for a Beauty Salon & Nailbar Call Centre Agent to join the team. The main purpose of this role will be to handle the electronic dairy for the Beauty Salon Department and queries received via phone calls and verbal communication. You will also be required to have a thorough knowledge and understanding of the Salon procedures and be able to book the correct treatment for customers. To be able to offer extra services in order to upsell and maximize profits.
Minimum Requirements:
Essential:
Grade 12 / Matric
Minimum of 2 years of relevant experience
Advantageous:
Tertiary qualification in Beauty Therapy/Somatology
Customer care experience
Job Specification:
Advise and assist customers regarding Salon Services offered by Dis-Chem.
Follow up with customers regarding any feedback requested.
Find and provide any information the customer needs as a Dis-Chem customer.
Report any customer discrepancies to management.
Process all interactions necessary for the accurate management of adherence calls.
Contact the Salon to correct any errors that might occur and report to Management.
Ensure adherence to Dis-Chem standards.
Maintain customer profiles on the system.
Take note of any messages on the customer profile and take suitable action.
Report any customer discrepancies to management.
Use proper telephone etiquette when speaking with patients over the phone.
Report to management on a regular basis regarding call centre matters.
Ensure all Call Centre related administration is up to date for reporting and auditing purposes.
Competencies
Essential:
Telephone ethicist. Beauty Salons and Nailbar practice standards and operations.
Good communication skills
Customer service/focus
Ability to work under pressure
Deadline driven
Advantageous:
3rd Language
Special conditions of employment:
South African
MIE, clear criminal and credit
Driver’s license and/or own reliable transport
Remuneration and benefits:
Market-related salary
Medical aid
Provident fund
Staff account
Please click on “Apply for job” below and follow the link to the online application form. Apply Now
Source: ijobs
