Student Adviser wanted immediately: APPLY HERE

Epping, Western Cape

Work summary: Makes personal efforts and coordinates with all necessary entities to get interested applicants (leads) through a positive experience in the most efficient way (without sacrificing quality of service), and converts as many of them possible to registered students, while assisting them to one or more of the offered degrees and certificates.

Key competencies:

Persuasiveness
Computer skills
Verbal and written communication skills
Customer service orientation
Organizational skills
Attention to detail

Key Responsibilities

Follow supervisor’s instructions
Follow the procedures and all the steps in the right order of the qualification process
Call/email applicants to assist them with the qualification process
Use and update the CRM to enter all applicant related information, book appointments, send emails with the appropriate template, create yellow notes, update the bulletin board
Process documents, forms and applications
Effective time management – call all scheduled appointments, as well as contact all non contacted new leads within a maximum period of 48 hours. Screen applicants as early as possible to screen
Prioritization of tasks
Meeting targets as given
In-depth knowledge of all degrees, diplomas and short courses offered by Unicaf and other partner universities
Promotion of degrees, courses, etc at the lowest possible scholarship amount
Communication with internal departments (via phone, email and personal presence) to resolve inquiries
Professional behavior during communication with applicants (calls, emails), as well as with internal departments
Any other tasks assigned by the Management
Communication channels

External communication channel
Effective communication (negotiation) with interested applicants with the objective to assist them towards all the stages involved in a successful application (scholarship, degree, certificate)
Internal communication channel
Effective communication with team leader
Effective communication with internal departments
Payment scheme