Specialised Collections Case Agents wanted Asap: APPLY NOW
Specialised Collections Case Agents wanted Asap: APPLY NOW
Johannesburg, Gauteng
Reporting to: Specialised Collections Team Manager
Job Purpose: The Case Agents will be responsible for executing the collection of debt in more specialized and / complex cases. The Case Agent will work his / her accounts from cradle to grave, taking individual ownership of each case. He/ she will be required to conduct research and prepare to implement more varied negotiating strategies and use a broader range of legal and investigation services to recover debt effectively.
Location: Sandton, Johannesburg
KEY PERFORMANCE AREAS:
Under the management/direction of the Specialised Collections Manager, the Specialised Collections Case Agent will have the following responsibilities (including but not limited to):
Efficient management of allocated cases from start to finish
Conduct effective debtor research and prepare cases accurately
Achieve right party contact using a comprehensive set of tools and support services
Implement effective negotiation for collection and / resolution of the debt
Effective escalation of more complex or high-value matters to improve collections outcomes
Ensuring optimal conversion of allocated debts to cash collections using a variety of strategies
Ad-hoc duties
REQUIREMENTS:
Matric
Minimum 3 years of debt collections or credit management experience
A good understanding of business entities, business lending, and lending criteria
Experience in a banking environment is advantageous
Computer Literate (MS Office) an intermediate level
Familiarity with conducting research via the internet and various other tools
Working knowledge of Collections system/s is advantageous
SKILLS:
Self-motivated and target driven
Strong negotiation skills
Ability to build strong working relationships (internal/external) and effectively communicate with colleagues and customers/clients at all levels
A pro-active team player – works well in a team and contributes to the team success
Ability to take ownership of responsibilities
Problem-solving skills
Persuasive/influencing skills
High degree of accuracy
Loyalty and a high level of confidentiality
Inquiring mind
WORKING HOURS:
Monday – Fridays: 08:00 – 17:00
NB: Incomplete and late applications will not be considered.
Only candidates who meet the minimum requirements will be shortlisted for interviews. If you do not receive a response within two weeks of the date this position was advertised, please consider your application unsuccessful.
This appointment will be made in line with the Nimble Group Employment equity plan. Apply Now
Source: jobs365
