Software Project Implementation Coordinator wanted: Salary R45 000 per month
Software Project Implementation Coordinator (Cape Town)
A renowned national Software Development & Media Company is looking for a Software Project Implementation Coordinator to join their software development team on a full time permanent basis at their offices in Observatory, Cape Town.
They are offering a very good package that includes benefits like Pension, Medical Aid and Performance Bonuses, etc.
Core Purpose
To be Responsible for managing customer implementations of clients software solutions
To project manage Client systems, ensuring a high level of communication and collaboration in
delivering innovative Retail Software Solutions
Preparation of documentation, including training manuals and process diagrams.
Principal Deliverables (Key Performance Areas and Accountabilities)
Quality Assurance
Ensure that all necessary quality measures are in place to guarantee customer satisfaction
You will require the ability to lead projects, interface with clients as needed and participate in client communication
To work closely with the team in managing systems queries, issues and support
Work with and liaise with your line manager on deadlines and expectations
Execute duties and assignments as directed in compliance with corporate guidelines and Objectives
Administration
Work with and liaise with your line manager on deadlines and expectations between the business and technology team members with customer facing responsibility
Execute duties and assignments as directed in compliance with corporate guidelines and Objectives
Determine the needs of the customer, the ultimate function for which the system is intended, and its appeal to customers
Track record of involvement in successful on-time, on- budget delivery of projects
Capacity to assess impact of customer and user feedback on Projects and product maintenance.
System admin data capturing and maintenance
Schedule meetings and minute taking
Continuous and real-time feedback from client meetings to the executive and client account managers
Understand the day to day management of clients
Client Interaction
Conduct briefing meetings to ensure that every individual involved in the process
understands their requirements and/or special instructions before the process commences
Central point of contact pertaining to the system and technical daily follow up
Interact and feedback communication to manage client expectation
Analyze requirements on a daily basis
Onsite user support and handholding
Propose, define and implement processes in accordance with Clients objectives
Excellent presentation skills
Project Management
Document and manage issues to stabilise the implemented solution and ensure quality of Service
Investigate / troubleshoot and categorise the issues
Resolve the issues and brief into development team and follow up
Draw up development specs that are concise and accurate
Liaise with development team to ensure requirements and understanding on specifications are met
Accountable for facilitation of quality assurance, testing and final release
Must be able to draw knowledge on updated trends and assess how to incorporate into the business
Have the ability to keep up with new technologies and analyse new trends and data
Project management and research of projects as they arise
Involved in project activities, project management and maintenance.
Training:
Need to effectively manage the training of clients on the software
Conduct internal staff training to clients
Create and maintain training manuals
Manage and document all correspondence between clients
General:
Workflow, solution, specification and training documentation
Manage Software installation and user machine setup
Due to the nature of the job the employee will be required to have a 3G mobile connection
Minimum Competency’s required
Qualification:
A Bachelor’s degree or diploma or equivalent work experience
Should come from a Software Development background
Minimum of 2 – 6 years’ experience in a similar environment
Experience:
The candidate should have a broad understanding and able to manage multiple, simultaneous projects and be deadline driven
Must have 3 years client facing or account project management experience with implementation of web based systems
Experience of delivering timeous and manage client expectation
Experience of delivering timeous and accurate projects in to a dynamic environment. Apply Now
Source: Jobs365
