Sales Team Leader needed Asap: APPLY HERE

Sales Team Leader needed Asap: APPLY HERE

Cape Town, Western Cape

Permanent

Job Description

The team leader of a call centre (or contact centre) is responsible for the daily running and supervising of the call centre. Effective management and use of resources with responsibility for setting and meeting sales targets as well as planning areas of improvement or development. The call centre team leader needs to ensure that calls are always answered by staff within agreed time scales and in an appropriate manner.

ROLE AND RESPONSIBILITIES

Drive performance and efficiencies

 Set and meet performance targets for speed, efficiency, sales and quality
 Manage the daily running of the call centre
 Liaise with colleagues, team leaders, operatives and third parties to gather information, implement solutions and resolve issues
 Adhere to company standards and monitor calls to improve quality, conversion rates, minimise errors, risk and track operative performance
 Plan and manage new and enhanced changes (including SQA or calibration outcomes with various departments)
 Continuously improve performance by raising efficiency and sourcing new equipment to enable this, e.g. new dialing products
 Maintain up-to-date knowledge of industry developments, involvement in networks and keep abreast of technology requirements
 Handle the most complex customer complaints or enquiries
People
 Liaise with HR and Training to plan staff recruitment, manage vacancies, advertising and interviews
 Manage staffing requirements to meet demands and scheduling shift patterns
 Drive staff performance and reviews – enabling development, identifying training needs and arranging training and coaching sessions
 Motivate, retain staff and coordinate remuneration, bonus, reward and incentive schemes
 Develop, implement and review core responsibilities and tasks
 Ensure adherence to company policies and disciplines
Reporting (daily, weekly, monthly and annually)
 Analyse reports and performance statistics to make informed business decisions
 Forecast and analyse against budget and targets
 Maintain and prepare reports for leave, overtime or other impacted statistics that might impact remuneration in time for payroll cut off

QUALIFICATIONS AND EXPERIENCE

 2 – 3 years general sales experience

 2 – 3 years long term insurance experience
 3 years experience managing a sales team

 RE5
 Financial services experience will be an advantage
 Essential: Standard 10/ Grade 12/ NQF 4

KNOWLEDGE AND SKILLS

 Must have knowledge of multiple technology systems, FAIS and FICA Act, as well as knowledge of company products and existing policies and procedures

COMPETENCIES

 Computer literate and proficient in the use of Excel, Word and Outlook
 Hardworking and creative approach to sales
 Fluent in written and spoken English
 Strong relationship building skills and proven negotiation skills
 Practice good time management and willingness to work longer than normal office hours
 Team player who leads by example
 Have knowledge of multiple technology systems, FAIS and FICA Act, as well as knowledge of company products and existing policies and procedures

Job Type: Permanent

Experience:

Long term insurance: 3 years (Preferred)
Sales: 3 years (Required)
Managing a team: 3 years (Required)

Location:

Cape Town, Western Cape (Required)

Licence:

Drivers License (Required). Apply Now

Source: JOBS365