Technical Support and Sales Specialist needed immediately: APPLY HERE

Job Type: Full-time

Vodacom’s No 1 Dealer in KZN has recently expanded its operations to Gauteng. Following its success of 10 Retail Vodacom Stores in KZN established in 1996, we have taken over the flagship Nelson Mandela Square branch in Sandton City. Gauteng’s iconic shopping destination is a prime lifestyle destination for locals and tourists alike with immense focus on the customer experience at this exclusive shopping center.

We are looking for an experienced, energetic, mature, and vibrant Technical Support and Sales Specialist to match the world-class standard clientele of Vodacom Shop Nelson Mandela Square

As part of our Group strategy and playing a vital role in a premium store, customer centricity is woven into our culture, and in exchange, we offer real career growth opportunities in a space where awesome work is rewarded.

Isn’t it time to do something you love? Work with a purpose and take on a challenge like never before.
When you join our team you can make an incredible difference to your customers and your co-workers. We’re looking for boldness, enthusiasm, and a lot of passion.

You are a problem solver and can easily connect with customers. You exceed customer expectations by continuously learning about our products and becoming the go to expert on how to get the most out of our products. You are not only there to assist to fix technical issues, but also provide an incredible customer experience. You effortlessly engage, explaining step-by-step solutions with patience and tailored to each individual customer.

If this sounds like you, you could be our next Technical Support consultant.

The core focus areas of a Technical Support consultant is to ensure a customer’s device is set up and walks out working, troubleshooting mobile devices and routers, device switch, and transfer, provide training to customers on their mobile devices, laptops, routers, and wearables.

QUALIFICATIONS REQUIRED:

· Matric or Equivalent

· A+ Qualified (MCS experience ) and N+

· Minimum 2 years of professional technical troubleshooting expertise or proven technical ability.

· High-end Mobile Retail experience especially iOS, Smartphone, Tablet, PC, and Mac experience

· Tech Savvy

· Passion for customer service and ownership of the customer experience

· Able to effectively tailor the conversation to differing customers

· Be a team player where expertise is shared and feedback is welcomed

· Able to research and grasp technical information across multiple devices and operating systems

· Min 2 years experience in front line customer-facing service

· Min 2 years in IT environment within hardware and system support

· Min 2-year mobile device support in apps/data transfer /software upgrades /email set up/diagnostics on mobile systems and failures with repair solutions/Social media installations

· Microsoft packages install and basic troubleshooting on laptops

· Implementation of Anti-virus software on devices

· Passion for Technology

· Cellular sales experience

· Vodacom M2, C3D, and VCP system experience will be advantageous

Troubleshoot laptops and set up with software

Book in repairs and assess out-of-box failures.

Customer Care – log and resolve all customer care issues

Able to sell device accessories

Insurance sales after successful probation

Fibre and LTE sales after successful probation

Basic plus best commission structure (salary negotiable based on experience)