Retention Executive needed immediately: Salary R12 500 per month
Cape Town, Western Cape
R12 500 a month
Shaw Academy is the #1 provider of personalized accredited education at scale on the planet, educating hundreds of thousands of new students every month. Our mission is to deliver great education accessibly and affordably to everyone, everywhere. Due to explosive growth we are expanding our US team and are looking for people who share our vision and enthusiasm to re-skill and up-skill the world.
Founded in 2012 and headquartered in Dublin with Centers of Excellence in Bangalore & Cape Town, our organically grown business now employs over 65 full-time staff. The Company is privately owned, well-funded and continues to attract considerable funding interest from Institutional and Strategic Investors.
Desired Skills and Experience:
2-4+ years’ experience in an inside sale, customer success, business development manager, call center or telesales role with excellent consultative selling and closing skills.
Excellent negotiation and objection handling skills
A hunger and drive to overachieve and succeed.
Thrives in dynamic, entrepreneurial environment
Knowledge of online education a plus
Office located in Bellville
Provide customer support from product trial, 1st purchase and onward to strengthen customer satisfaction and loyalty.
Identify common customer challenges and actively suggest better solutions.
A strong desire to learn and define an emerging function in a rapidly growing and dynamic start-up environment
Up-selling optional courses and packages to students based on their needs.
Customer retention and win backs
Daily reporting and summary of work done
Meeting specific daily and weekly KPIs.
Why work with Shaw Academy:
Uncapped monthly Commission/Bonuses
Opportunities to Learn and Develop
Career Growth and Advancement in a well-funded online education start-up
Job Types: Full-time, Permanent
Salary: R12,500.00 /month
Call Center: 2 years (Preferred)
Sales: 2 years (Preferred)
Education: High School (matric) (Preferred)
Work Remotely: Temporarily due to COVID-19. Apply Now