Retail Operations | Life & Retirement Operations Manager wanted: APPLY HERE
Cape Town, Western Cape
The role requires the candidate to actively manage the Life and Retirement administration teams. The candidate will also be responsible for setting the direction of the area with the aim of continuous improvement and excellent service. The candidate will be expected to play a broader leadership role within the Retail business.
Responsibilities:
I implement the business strategy as it relates to the administration and servicing of clients and financial advisors
Ensure continuous improvement of processes and general health of the area
Ensuring that the company service levels in terms of quality standards and productivity levels are maintained
Manage delivery of teams responsible for day to day processing of client instructions
Recruit, develop and retain quality staff
Develop the Team leaders and ensure good succession planning
Managing the overall operational risk in the environment
Participate in the general management of Retail Operations Division
Competencies
Ability to work under pressure
Analytical
Customer Service
Listening Skills
Problem solving skills
Results Driven
Skills
Client service oriented
Effective verbal and written communication skills
Management skills
Numerical skills
People management
Understanding of the Financial Services industry
Requirements
Relevant Tertiary Education
3 years plus experience at a management level in a retail investment products environment
Proven track record and experience in implementation of processes and controls
Able to operate at detailed as well as “big picture” level
Location
Cape Town
Closing Date
Tuesday 13 August. Apply Now
Source: jobs365
