Receptionist wanted immediately: APPLY HERE

Cape Town, Western Cape
ROLE SUMMARY

The Receptionist is responsible for answering phones, patient scheduling and registration, charge entries, work queues, payment posting, batch balancing and cash reconciliation and balancing.

KEY WORK OUTPUT AND ACCOUNTABILITIES

Attend to patients / customers / visitors both telephonically and in person in a professional manner Screening telephone calls or transferring them to other members of staff
Handling of basic enquiries and taking messages for staff
Assist patients to accurately complete appropriate forms and documents for the required information
Capture and records patient medical and personal information on the Hospital system in a professional, friendly and timeous manner, focusing on patient and visitor’s needs
Risk profiling clients for affordability in line with the National Credit Act and requirements
Identify financial risks pro-actively and communicate these to the patient and internal risk chain as per protocol
Collect payments according to protocols and prepare financial registers daily, accountable for receipting functions as per policy
Responsible for the preparation of the reception area for each working day, and have all front desk activities fully operation at the start of business hours
Maintain administrative records to the system and report statistics when required
Performs general administration duties from time to time
Directs patients / visitors to wards and Doctors room
Meeting and greeting visitors, and directing them to their meeting or appointment

EDUCATION

Grade 12 or equivalent NQF Level 4 Qualification
WORK EXPERIENCE

Previous reception experience
SAP ISH experience