Home Job Listings Porter needed urgently: APPLY HERE

Porter needed urgently: APPLY HERE

12
Porter
Bellboy with luggage cart

Porter needed urgently: APPLY HERE

Cape Town, Western Cape

Responsible to provide exceptional, personalised luggage and customer service to guests on arrival and throughout their stay in the hotel to ensure that their stay is worth remembering.

Education

Matric/ Grade 12 (with minimum of 2 years relevant experience in a customer facing position)
Excellent communication skills (Written &Verbal)

Experience: Experience in a customer service environment is an advantage

Work conditions and special requirements

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Ability to work shifts that meet operational requirements
Physically able to move around as per job requirements
Have an open attitude to perform similar functions to those contained in this document, in alternative outlets due to operational requirements

Skills and Knowledge

Core behavioural competencies

Dealing with Customers
Problem-solving
Checking
Collecting information
Verbally informing
Team Co-operations

Technical/proficiency competencies

Hotel Product Knowledge (facilities and activities)
Luggage procedures
English Verbal and Written Communication skills
Basic PC skills

Key Performance Areas: Prepared Work Environment

Identify issues with regards the workstation appearance/ functioning of equipment and systems
Check overall cleanliness of the porte cochere areas
Ensure awareness of the arrivals and VIP guests daily and understands special requirements as communicated by Manager /Supervisor.
Assist in preparing and distributing welcome / VIP amenities.
Be familiar with the hotel and resort facilities, promotions and activities

Delivered Luggage Services:

Collect guest luggage and equipment on arrival and take through to front desk tag baggage items and return the identification slips to guests.
Escort guests to their room, placing luggage in room assigned by front desk.
Inspects guest room for order and adequate supplies and informs guests of room amenities
Report any faults, maintenance issues/guest needs to the Supervisor/Manager
Delivers faxes, messages, packages and flowers to guests rooms and other offices.
Collect, tag and deliver group luggage.
Assist guests with long term luggage storage requests by safely storing and providing ticketing for guest coats and personal items.
Update and file any luggage documentation
Transport departing guests€™ luggage from the room to the lobby, then into a car or taxi after reconfirming with the guest.

Customer Engagement:

Be present at the porte-cochere and maintain proper decorum at all times.
Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
Interact with guests and provide professional service standards and solutions to questions and enquiries
Identifies customers and understand their preferences
Handle any customer complaints, requests and/or suggestions to resolution, escalating if necessary
Escort guests to their rooms, and explains and upsells hotel facilities, products, reward programme and current promotions
Assist with answering the telephone at the concierge desk and porte-cochere

Equity:
Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.

Please click on “Apply for job” below and follow the link to the online application form. Apply Now

Source: ijobs

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