Payable Allocations clerk needed: APPLY HERE
Centurion, Gauteng
Job Description:
KEY OUTPUTS
Cash Applications
Ensuring that debtor’s receipts are processed accurately & timeously
Ensure that all appropriate customers have provided remittances via the correct channel at the correct time
Effective communication with the Query resolution team, Genpact, Regional Credit Managers and the banks for query resolution on debtors’ payments.
Reconciling bank statements and receipts where required
Effective communication with the bank administrator for query resolution on bank clearing functions
Query Handling Responsibilities (all queries will be credit related)
Determine and capture customer reasons for not wanting to pay outstanding amount and reason code these items on the SAP system
Open and log all customer queries arising from allocations and monitor resolution
Resolve customers statement query by running recons, updating customer information or escalating the issue to the banking team
General Responsibilities
Stay up to date on the best practice business processes
Responsible for educating the customer in the use of their products and services to reduce propensity to call, and to direct customers to self-service where appropriate
Represent and deliver on the brand values during every customer interaction
Provide back office support to the regional teams to achieve overall credit targets
Ensure that all customer interactions are appropriately recorded
Internal Business and Management Accountabilities
Provide feedback on customer service continuous improvement initiatives
Understand and interpret reports as required
Accountable for the achievement of targets set at a team level
Accountable for feeding back improvement suggestions e.g. to knowledge base, process, training, metrics, etc.
Accountable for the achievement of First Contact Resolution targets as a team
KEY ATTRIBUTES AND COMPETENCIES
Clerical and analytical thinking
Excellent communication skills
Ability to work under pressure
Highly numerate
Strong administrative skills
Attention to detail
A high level of general computer literacy
Ability to work under pressure
Excellent interpersonal skills
Sense of urgency
Assertive
Team player
QUALIFICATIONS / EXPERIENCE
Matric
Diploma in Credit Control advantageous
1-2 years Credit Control Experience
Very Good Excel and/or spreadsheet proficiency
SAP finance knowledge
Looking for a new opportunity?
Apply Now.
For more finance jobs, please visit www.networkrecruitment.co.za
If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions. Apply Now
Source: JOBS365
