Concierge urgently needed: APPLY HERE
Victoria & Alfred Waterfront, Western Cape
Main Duties and Responsibilities:
To embody and live The Royal Portfolio’s Purpose & Values and to instil this within the culture of The Silo.
Provide guests with information about attractions, facilities, services, and activities around Cape Town and arrange events, excursions, transportation etc. upon request from our guests.
Establish relationships via email correspondence and assist with emails on a daily basis.
Creating and issuing the weekly events calendar.
Operate a system called Dineplan to make and update all outlets dining reservations. To capture guest details correctly and ensure confirmations are sent.
Assist with Guest relations and Switchboard roster requests and concerns in general.
Conduct weekly training sessions with team on new developments / refresher training on TRP.
Assist with updating of Standard Operating Procedures for Guest Relations and Switchboard.
Having a close working relationship and overseeing the daily duties of the Hotel chauffeurs.
To ensure that all standards and procedures are fully known and followed.
Assist with ad hoc duties as requested by colleagues and Management if within reason and person’s capabilities.
Requirements & Qualifications for this position:
Diploma in Hospitality Management will be given preference
3 years’ experience in Guest Relations / Guests Service experience in a 5* Environment
A strong grasp of operational systems (Micros POS and Opera) and computer literacy in Microsoft Excel, Word, Power point, Outlook
Top knowledge of The Silo, our guest and of Cape Town and surrounding areas
Ability to work long hours, day and night, including weekends and holidays
Very strong ability to communicate; read and write in English is essential; additional languages are a plus
Exceptional attention to detail, hardworking and a passion for people and hospitality
International experience in a similar environment and travelling experience will be advantageous
Own transport a plus. Apply Now
Source: jobs365
