Loss Adjustor required urgently: APPLY HERE

Loss Adjustor required urgently: APPLY HERE

East London, Eastern Cape
Permanent
Company
Telesure Investment Holdings

Reference #
LA2020EC

Published
16/04/2020

Contract Type
Permanent

Salary
Market Related

Location
East London, Eastern Cape, South Africa

Introduction
Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of South Africa’s leading financial long and short term insurance providers. Our portfolio includes South Africa’s most loved and recognisable brands such as 1st for Women, Auto & General, Budget, Dialdirect, Virseker and 1Life. Employee Benefits Administration via our Hippo Advisory Services, which includes health insurance, provident fund and group life administration.

Hippo is South Africa’s first comparison website and compares insurance, other personal finance products, travel, health, money, travel, cars from a range of South African brands. We’re pioneers with a hunger for the best, bringing customer-focused innovation and service excellence to the financial services industry. We’re an undivided team of diverse thinkers and doers who believe in leading through technology and pushing beyond limits.

Deliver and support sound quality of claims decision making, prevent fraud and manage expenditure through the validation of claims by using expert abilities in various fields of investigation.

Job Functions
Administration,Advisory,Data Management,Investigation & Compliance,Risk Analysis,Risk Management

Industries
Insurance

Specification
Customer Service
Provide a quality service to customers while identifying opportunities to secure new business or support retention. Responsibilities may include processing cases, dealing with complex queries and investigating and resolving customer problems.
Uphold agreed service level agreements (set turnaround times) and ensuring customer satisfaction and retention.

Needs Assessment
Explore issues or needs, establishing potential causes and barriers as well as related issues.Validate claims by investigating, applying expertise, utilizing resources (e.g. police, supplier etc.) and interviewing customers as well as other parties.

Stakeholder Engagement
Effectively build, maintain and manage relationships with service providers and suppliers, colleagues, internal and external customers.

Data Collection & Analysis
Collate and analyze data using pre-set tools, methods and formats.
Ensure effective costing of claimed items through ensuring professional, thorough investigation of claims.

Administration
Produce, update and provide best practice support on MS documents, databases and other departmental systems to support the work of more senior colleagues. Tasks could include purchasing materials, entering budgetary information, time and expense recording and similar. Ensure accurate administration and underwriting of claims. Maintain an acceptable claims expenditure ratio (rejection, savings etc.) by finalizing and adjusting claims accurately.

Solutions Analysis
Analyze specific problems and issues to find the best solutions. Solutions could be technical or professional in nature.

Compliance
Identify shortcomings in compliance processes, systems and procedures, and develop ad hoc solutions to problems within an assigned unit or discipline.

Work Scheduling and Allocation
Contribute to optimize work practices and procedures by maintaining an acceptable workload in order to get the job done,
coordinating with support services.

Recommendations
Provide information and clarification on existing procedures, processes and precedents.

Personal Capability Building
Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Requirements
General Education
Grade 12/ SAQA Accredited Equivalent (Essential);
Regulatory Examination (Essential);
Science (Mechanical / Physical), Mathematics and African Language (Advantageous);
Forensic Investigation Diploma / Insurance Institute qualification (Advantageous)

General Experience
5 or more years work experience in any investigative work OR 2 or more years work experience within one or more of the following fields: insurance / police / forensic / audit / legal (Essential)

SAQA Accredited Equivalent -It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application.

#Financial Sector Conduct Authority (FSCA) competency requirements: FAIS recognized qualifications / Regulatory Examinations / Class of Business Certification and / or CPD according to your DOFA (where applicable) -As a registered Financial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements. You further consent to the relevant information being verified.

Employment Equity
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. TIH is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.

Job Closing Date: 23/04/2020. Apply Now

Source: ijobs