IT Field Technician Needed – Apply:

Action and close new calls within customer SLAs and MTTR/MTTC

 Plan and manage daily activities and follow up CL calls

 Minimise recalls for traditional business and desktop support

 Ensure a first-time fix rate

 Maintain and manage boot stock and parts.

 Complete and hand back any faulty parts (RAs) or customer RAs within 2 days.

 Verify and sign warehouse reports, reconciling all discrepancies

 Book parts usage to the correct call and manage assigned calls

 Complete all administration within specified time frames as per policies

Job Requirements:

Matric or other equivalent N3 qualification

 A + and N + Qualification2- 5 years experience in maintaining equipment in an IT environment2 Years desktop/laptop repairs experience

 MCSE, MCITP, MCPDELL. Lenovo, HP and IBM experience advantagesComputer literate in relevant operating system

 Mechanical skills

 Electronic skills

 Faultfinding techniques

Driver’s Licence essential

Must have own Transport

Apply Now

Source: Jobs365