Senior Insurance Specialist wanted Asap: APPLY HERE
Johannesburg, Gauteng
Senior Insurance Specialist
POSITION SUMMARY
This role provides support and document production and review in the renewal process to ensure that communication and process flow between Marsh, insurers and clients is timely and consistent from submission to policy issuance. This role includes the gathering, reviewing and analysis of required client information to ensure that materials produced are accurate and meet agreed requirements. The colleague in this role requires an in-depth insurance knowledge. This role is responsible for medium complexity policies and renewals, including mutli-layered, quota share programmes and New Business. This includes pre and post binding activities such as document generation to support invoicing, certificate production, endorsements and extensions.
KEY RESPONSIBILITIES
Responsibilities
1. Customer Awareness and Focus
Maintain an understanding of all major classes of Insurance and specialist services that the Company offers to its customers
Maintain a solid understanding of the core aspects of relevant Insurance and related legislation
Lead and/or participate in stakeholder engagement sessions and work in partnership with broker and identified initiatives to improve client experience
Understand the needs and expectations of Marsh external clients and ensure the delivery of quality service to colleagues and client teams
Manage escalated calls, complaints, questions, and queries as necessary
Develop awareness of key stakeholders of the Operations team
Develop insurer relationships at the appropriate level
2. Renewal Documentation (Pre- and post-renewal)
Ensure timely & accurate processing and production of:
core brokerage tasks as defined in the renewal procedures
client and insurer documentation:
all other documentation
computer system records, data, and filing
current and outstanding documentation follow ups
miscellaneous correspondence
In accordance with the agreed upon Standard Operating Procedure and Marsh Professional Standards
3. Technical Support/Coaching
Provide coaching and support to Operations team
Provide assistance to Operations Team Leaders by acting as a point of escalation as required
Identify opportunities for improvement within operational processes and work with colleagues and Operations Services Team Leaders to deliver improvements
Provide Subject Matter Expertise (SME) support to business stakeholders and participate in group and business unit lead initiatives
4. Compliance
Adhere strictly to the company’s quality practices and other systems and procedures, professional standards, Greater Good
Comply fully with the Company’s Errors and Omissions avoidance policy
Comply with company policy for continuous professional development
Possess a thorough working knowledge of all aspects of the required Insurance legislation as well as any other relevant legislation
REQUIREMENTS: EXPERIENCE AND QUALIFICATIONS
Education
(degree / diploma)
College/university diploma or degree or equivalent work experience
Experience
Minimum of 3-6 years of work experience required
Minimum of 3+ years previous insurance or financial services experience
Knowledge and skills (general and technical)
Intermediate Insurance knowledge
Clear and concise oral and written communication skills
Comfortable and experience working with technology (solutions)
Proficient in Microsoft Office tools (or equivalent) – Outlook, Word and Excel
Strong numerical skills
Excellent organization skills – able to prioritize work and meet deadlines
Excellent interpersonal skills – able to work within a team
Strong networking skills
Strong problem solving capabilities
Ability to handle difficult negotiations and influence stakeholders
Technical Competencies
Conversant with the coverage provided by all classes of insurance the team is responsible for
A general knowledge of all other classes of insurance
A basic knowledge of risk financing techniques
A basic knowledge of the principles of risk management
A basic knowledge of the mechanics of reinsurance
Other requirements (licenses, certifications, specialized training)
FAIS compliant
Obtained or commenced with studies towards Higher Certificate in Insurance / IISA Introductory Programme in Short Term Insurance / IISA Programme in Short Term Insurance
Marsh SA Relevant training as per the training programme. Apply Now
Source: Jobs365
