Join our winning Team! We are Inbound Customer Service Contact Centre Professionals with experience in the UK Energy & Utilities sector!
Job Description
Customer-focused and results-oriented individuals with sound problem solving and interpersonal skills to deliver effective solutions to customers in the UK Energy & Utilities sector.
Key Responsibilities
* Professional Query Handling ( Inbound)
* Respond to a defined range of customer queries or inquiries to deliver appropriate, accepted resolutions for customers.
* Liaise with internal/external parties to resolve customer queries
* Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner.
* Provide accurate information to customers
* Complete a defined range of transactions using specified processes to ensure accurate processing of information
Requirements
– A Matric certificate or equivalent qualification
– Proficiency in English is an essential requirement
– Neutral accent
– Preference will be given to candidates with experience dealing with UK and/or international clients
– A minimum of 12 months working experience in dual-focus (back-office & voice) with inbound/outbound contact centre environment
