Guest House Butler wanted immediately: APPLY HERE
Johannesburg, Gauteng
Full-time, Part-time
Previous experience in:
Reservations
Check-in and Check out
General guest Relations
Serving and waitering (Breakfast, lunch and dinner)
Anticipating the guests needs
Duties:
Register guests and assigns rooms. Accommodates special requests whenever possible.
Blocking of rooms for reservations.
Thoroughly understand and adheres to cash up policies and procedures.
Understands room status and room status tracking.
Knows room locations, types of rooms available, and room rates.
Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
Knows the location and types of available rooms as well as the activities and services of the property.
Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day-use rooms.
Possesses a working knowledge of the reservations department. Takes same-day reservations and future reservations when necessary. Knows cancellation procedures.
Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.
Process guest check-outs.
Performing cashier related functions like posting charges to guest accounts.
Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
Uses proper telephone etiquette.
Inform guest of the room safe and mini-bar key and room key procedures.
Communicate services and amenities of the hotel to guests.
Obtain proper identification guests and attach the form to the registration card.
Escort guests and transport their luggage to the room.
Reports any unusual occurrences or requests to the manager or assistant manager.
Knows all safety and emergency procedures, Is aware of accident prevention policies.
Maintains the cleanliness and neatness of the front desk area.
Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts. Apply Now
Source: jobs365
