General Manager – Retail Store required: APPLY HERE
East London, Eastern Cape
ESSENTIAL DUTIES & RESPONSIBILITIES:
Inspires and motivates others by presenting a compelling vision and direction.
Creates business strategy for the store inclusive of forecasting sales that reflect both store trend and incorporates calculated risks to generate sales growth.
Identifies, creates and manages the execution of store business plan that drives KPI results and that maximize business opportunities.
Creates and oversees the implementation of action plans to improve key performance indicators to maximize business opportunities.
Creates and upholds a positive work environment for all employees.
Responsible for employee dispute resolution and escalated customer situations.
Creates and oversees the implementation of a shortage action plan in partnership with the management team to minimize loss and achieve shrinkage goals.
Builds customer loyalty through in-store experience, utilization of social media and email capture.
Hires, trains, develops and leads the management team; provides the appropriate level of performance feedback to increase confidence and capability.
Develops hiring plan to meet specific needs of business and store, including a diverse applicant pool.
Approves all final hiring and termination decisions in the store.
Degree or Diploma in business management or related discipline preferred
Minimum 3-4 years of retail experience, with flagship store experience highly preferred
Strong emphasis/experience in the store operations function and/or customer service industry
Good communication skills and good teamwork;
Expert in-store systems, policy and procedure.
Effective interpersonal and communication skills with all levels of headquarters and field management.
Strong analytical, problem-solving and project management skills.
Ability to analyze data to drive results.
Strong computer skills.
Excellent written, verbal and presentation skills.
Ability to interact cooperatively and work as a team towards a common goal.
Please click on “Apply for job” below and follow the link to the online application form. Apply Now