Debtors Clerk wanted immediately: APPLY NOW
1. Phone debtors to follow up on outstanding payments
Ensure that account and contact details are correct.
Phone account-related key contact individuals to facilitate payment.
Call customers to remind of the need for payment.
Follow up to ensure payment arrangements are honoured.
2. Handle Account Queries
Respond to all emailed and telephonic queries received, seeing matters through to completion.
Use past correspondence to track the history of a query to establish the correct person/s to speak to and to establish past actions taken so as not to frustrate clients.
Check invoices to see that clients have been invoiced correctly.
Ensure customer satisfaction with results.
3. Submit invoices
Assist billing clerks in submitting invoices that are applicable to certain debtors to the debtors.
Follow the customer-specific process for submission as requested by customer. (e.g. e-mail, online portal).
Use the correct system for the correct debtor (mail system; portal or billing account).
4. Schedule monthly payments
Follow up on long outstanding debtors by discussing them with management for a decision on whether to follow legal steps or to consider issues as bad debt.
Update management on the standing of outstanding monies, including feedback on collections.
Reconcile the age analysis.
Process clients who have given one months’ notice for cancellation.
5. Miscellaneous & General
Perform any other work-related duties and responsibilities that may be assigned from time-to-time by management
Competencies and Minimum Requirements:
Knowledge, qualifications, and experience
Grade 12 with Accounting
A Higher Certificate in Accounting or equivalent would be advantageous
Knowledge and understanding of Accounting & systems processes is essential
Minimum 2 years’ experience in debtors & collections environment. Apply Now