Customer Service Representative wanted Asap: APPLY HERE
Century City, Western Cape
Permanent
Key Responsibilities
Provide a reliable and trustworthy customer service to one of UK’s largest energy provider.
Identify and understand customer needs to consistently provide a high quality service.
Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries in a timely and effective manner.
Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner.
Provide accurate information on products and services to clients to ensure consistency across the organisation.
Promote and cross-sell the UK client’s products and services to complement existing products (where applicable) and enhance customer experience and loyalty.
Operate customer related information systems to maintain and secure records.
Contribute to the success of the team and the business by achieving personal targets.
Adhere to the company and department standards, policies and procedures.
Qualifications and Experience
Minimum requirement of at least a good Grade 12 (Maths and/or Maths literacy is essential)
Diploma to Advanced Diploma (Advantage)
Minimum of 6-12 months customer service experience (Essential)
Minimum of 6 months call center experience (Essential)
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Required Skills:
Computer literacy (Essential).
Proficient in MS Word, Email and good typing speed (Essential).
Neutral accent with excellent verbal and written English communication skills (Essential)
Competencies:
Customer orientation
Results Driven
Quality focus
Planning, organizing and prioritizing
Ability to work under pressure
Ability to adapt to constant changes
Ability to work in teams
Conflict resolution
Empathetic
Type of Position: Permanent Position
Office: Century City
Hours: Mondays to Sundays: 9 a.m. – 10 p.m. and Saturdays: 9am – 8pm and Sundays 12pm – 18:00pm. No UK bank holidays.
Salary: Market-related for medium to high skilled agent with the prospect to earn up to R3000 commission per month
Benefits: Affordable Medical Scheme (Optional)
Job Type: Permanent
Experience:
customer service: 1 year (Preferred). Apply Now
Source: jobs365
