Customer Service Advisor needed Urgently: APPLY HERE
Vacancy Details
Employer: Full Circle Contact Centre Services (PTY) LTD
CapitaSA has an exciting opportunity for Customer Service Advisors to join an Aviation/Airline brand, which is due to go live shortly.
As a member of this team you will be delivering exceptional customer experience, connecting with people from all walks of life, which is what makes all the difference to our world class business.
Connecting with our customers, you will talk and listen calmly, knowing just the right questions; to ask and obtain relevant information whilst processing their queries and delivering an exceptional customer experience.
To excel in this exciting, diverse environment, you will need a real passion for sales, travel and
holidays.
Key Performance Areas
Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries delivering customer service excellence
Promote the client’s products and enhance customer experience and loyalty
Deliver accurate information on products and services to ensure consistency across the organisation and provide a reliable and trustworthy customer service
Identify and understand customer needs in order to provide a consistently high-quality service
Escalate any queries, complaints to the relevant business units to ensure they are handled and resolved in a timely manner
Increase customer retention, loyalty and build a credible reputation
Run customer related information systems to the required standard maintaining accurate and secure records
Comprehend and adhere to the company and department standards, policies and procedures
Required Skills
aviation : 1 year or less
call center experience : 1 to 2 years
customer service skills and experience : 1 to 2 years
Candidate Requirements
Minimum Requirements
Required Qualification: Matric (Completed)
Minimum Experience:
Minimum 12 months Aviation/Airline Customer service experience or
Minimum 2 years Customer service UK call centre experience
Ability to speak, read and write fluently in English
Previous experience of dealing with customers via telephone
Previous experience within Airline Customer Service advantageous
Proficient PC literacy skills
Basic Excel skills
Operational Requirements:
Clear Criminal Record
Clear ITC
Shift oriented/ willing to work on a rotational shift environment
Key Competencies:
Knowledge (what must I know):
Knowledge of Contact Centre processes, methodologies, systems and technologies
Customer Service
Skills and Abilities (what must I be able to do / display):
Analytical and Judgment Skills
Multi-Tasking Ability
Technology Comfort and Know-How
Focus and Ability to Complete Tasks
Demonstrated ability to achieve contact centre goals
Demonstrate self-motivation and results-orientation
Customer liaison skills to establish rapport
Ability to proactively explore customer needs and concerns
Ability to develop and maintain existing relationships
Demonstrated ability to achieve contact centre goals
Management/Supervisory Responsibility
:
This position does not have a supervisory responsibility.
Apply before Friday, April 5, 2019 – 51 Days left
Companies may expire jobs at their own discretion.
If you have not received a response within two weeks, your application was most likely unsuccessful.
APPLY NOW
Source: Jobs365
