Cross Border Customer Services wanted: APPLY HERE

Company
Triton Express (Pty) Ltd

Reference #
REC11941

Published
11/06/2019

Contract Type
Permanent/Contract

Salary
Market Related

Location
Johannesburg, Gauteng, South Africa

Introduction
Triton Express provides express road freight distribution solutions using the latest in technology and a modern fleet of vehicles, with a reach across South Africa and into various neighbouring southern African states. The Triton Express Group has grown substantially and its current subsidiary companies include Triton Express, Triton Linehaul, Triton Supply Chain Solutions, Triton Fleet Management and Triton Academy. Our multitude of offerings allows us to cater to the complex needs of our customers without compromising on quality or efficiency. We believe that our people are the heart of our business. We aim to attract, retain and develop employees, reflecting the demographics of South Africa, with appropriate competencies and values in order to achieve a harmonious and stable workforce which is geared for growth and success

Job Functions
Client Services

Industries
Distribution, Warehousing & Freight,Freight / Shipping / Transport / Import / Export,Logistics

Specification
Preparing freight quotations, standard road freight cross border and international air freight
Interacting with forwarding agents on a daily basis on quotations, delivery status updates and reconciliation of cross border documents and POD’s
Booking collections, arranging forwarding agent collections and track and trace
Communicating with customers by ensuring cross border invoices, SADC’s, Carnets, Bureau Veritas certificates are handed to collection staff and that documentation is correct
Investigating and resolving queries / problems through waybill and discrepancy reports
Administering discrepancy manifests in terms of collating all discrepancy reports to master records
Advising customers and communicating misroutes to branches
Checking scanning details, updating master record information, recording bay schedules in master report, reviewing endorsed waybills via claims and administering the claims procedure
Monitoring third party agent POD’s by printing daily outstanding POD’s and verifying the status, marking dispatch trip sheets, resolving queries and faxing copies of the waybills to customers
Furnishing exporters with proof of exports
Furnishing importers with proof of imports
Reconciling of GRV’s for cross border retail deliveries
Communicating with cross border branches on border clearances, deliveries and documentation

Requirements
Grade 12 minimum (Matric)
Studying towards a certificate in customer care / call centre management would be beneficial
2 years general clerical experience / working experience within a call centre environment
Basic understanding of Freightware or similar freight management system
Excellent geographical location knowledge would be beneficial
Ability to work with both mass and volumetric weightings
Excellent verbal and written communication skills
Computer literate – specific software applications: MS Word, Excel, MS Outlook
Ability to operate general office equipment
Excellent interpersonal skills
Ability to handle customer queries and complaints – taking the necessary correctly action as and when required
Ability to work under pressure and to meet deadlines
Ability to work unsociable hours as and when required
Ability to work unsupervised
Ability to work as a team player
Assertive
Self-motivated
Reliable