South Africans have reported problems accessing their Covid-19 vaccine certificates on Friday morning. The vaccine certificate portal officially went live during an announcement by health minister Joe Phaahla earlier in the day. The certificate serves as an official proof of vaccination that most countries should accept, the department said.
It can also be used to gain access to specific events or locations where vaccination will be required or encouraged, such as sports matches offering free tickets for vaccinated people. However, several employees and readers could not get their vaccine certificates following the site’s launch.
They were presented with a network issue error after submitting their personal and vaccination details. There is a network issue. Please change your network or device or try again later,” the message states.
Twitter users were also reporting problems.
Anyone else keeping getting this when trying to get the digital vaccine certificate? (And yes I tried different networks 😂) pic.twitter.com/TqrzJ6ExJx
— Spicy White Boy (@Jakey_wags) October 8, 2021
Several users complained about the same issue earlier in the week when the site was still in testing.
Official documentation on the new system explains that the Network Issue error was presented in cases where the server was temporarily unreachable due to updates or traffic or there were network challenges on the user’s side.
When you receive this error message, please try again later,” it advises. The department told MyBroadband the problems were primarily due to the high traffic. We are monitoring all servers in real-time,” the department said. It added that media communication on the issues would follow.
Source – mybroadband
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