Call Centre Team Leader urgently wanted: APPLY HERE
Cape Town, Western Cape
SubjectWell is a venture-backed startup on an unstoppable mission to disrupt the antiquated $100 billion dollar clinical trial patient recruitment sector. Almost all clinical trials fall behind schedule, leaving patients unable to access the most promising treatments and pharmaceutical and biotech companies unable to quickly carry their innovations to market. SubjectWell was founded by two entrepreneurs on their third successful startup, to unlock the potential of a true marketplace for clinical trials. We leverage proven data science and performance marketing techniques to hit a hard reset to the massive patient recruitment challenge that sits at the critical nexus of speeding delivery of the best therapeutics to the world.
Here’s your chance to really make a difference, both in your career and in the lives of millions.
About the Position
Phone-based screening is central to our process of matching patients to trials. This Call Centre Team Leader position is for a Team Leader who will be responsible to oversee the performance, coaching, and training of a team of 15 – 20 Clinical Trial Recruiters.
Responsibilities and Duties
Managing a team’s day to day operations
Motivating a team of experienced professionals, who each screen 60+ patients per day
Building and growing a team through coaching, development, and encouragement in order to drive a high-performance culture
Implementing change and rolling out new processes for continuous improvement.
Shaping the direction of the team, keeping them focused and motivated to deliver the right results in a rapidly growing business
Organizing and facilitating onboarding to all new staff once they have passed the incubation phase as well as ongoing training to more tenured staff to ensure targets and requirements are met
Ensuring ongoing outcome-based coaching with a keen understanding of call compliance ensuring delivery with the highest quality standard in mind
Maintaining awareness of individual study criteria to ensure agents are screening calls accurately and study-specific goals are being met
Qualifications and Skills
2+ years of Call Center Leadership experience
Strong leadership skills
Excellent coaching and development skills
Ability to demonstrate positive and professional leadership behavior to drive employee engagement
Attendance and punctuality with the ability to work a flexible schedule that may include evenings and weekends
Comfort in a fast-paced environment
Ability to work independently and proactively with excellent time management
High proficiency in Microsoft Office
Proficient in the English language with outstanding interpersonal and communication skills, both written and spoken
Operational Working Hours
Monday to Friday 3 pm – 12 am (4pm-12am after daylight savings time)
Basic Salary R18 000/month
Monthly Commission based on performance
Medical Insurance Benefit
Company Stock Options
Paid Time Off
Free transport from work to home. Apply Now