Call Centre Manager wanted urgently: APPLY NOW

Call Centre Manager wanted urgently: APPLY NOW

Johannesburg, Gauteng
Permanent

Call Centre ManagerOur Client is looking for a Call Centre Manager to manage a team of Administrative staff Key Responsibilities entails the following:

General Call Centre ManagementPerformance Management, assessment, motivation and discipline of staff Reporting on activities and Quality AssuranceEnsuring that abandoned calls are less than 5% Wallboard – ensuring it is always operational Monitoring poor referrals Supporting Team Leaders and their respective teams

Candidate Requirements

What you must have: Matric

Relevant tertiary Min2-4 years experience

Proficient in MS Word, Excel & OutlookValid driver’s license and own roadworthy/reliable vehicle

The ability to work shifts in a 24-hour environment. Apply Now

Source: jobs365