Senior ATM Field Technician wanted Asap: APPLY HERE

Action and close new calls within customer SLAs and MTTR/MTTC
 Plan and manage daily activities and follow up CL calls
 Minimise recalls for traditional business and desktop support
 Ensure a first time fix rate of ATM’s
 Maintain and manage sufficient boot stock.
 Complete and hand back any faulty parts (RAs) or customer RAs within 3 days.
 Verify and sign warehouse reports, reconciling all discrepancies
 Book parts usage to the correct call and manage assigned calls
 Complete all administration within specified time frames as per policies
 Retain customer relationships at a professional level, ensuring zero escalations
 Manage productivity
 Comply with all QMS procedures
Providing guidance to team members

Job Requirements:


Matric or other equivalent qualification preferable
3 Years ATM Experience
 A + and N + Qualification

 3- 5 years experience in maintaining equipment in an IT environment
 3- 5 years Desktop/Retail experience
 Computer literate in relevant operating system
 Mechanical skills
 Electronic skills
 Soldering skills
 Faultfinding techniques

Driver’s Licence essential
Must have own reliable transport. Apply Now

Source: Jobs365