Visible Service Delivery Monitoring and Reporting Officer wanted: Salary R269 289 to R403 933 Per Month
Vacancy Details
Employer: Kone Staffing Solutions
Monitor, assess, collect evidence and report on company
Service delivery performance with a focus on repairs
and maintenance, cleaning of Kerb inlets, grass cutting , skofeling , patching of potholes, road signage, road markings,
reinstatements, installation of speed humps, service requests and visible service requests undertaken in the various Regions of the JRA.
Responsible for inspecting and verifying service requests and / or complaints,
collecting pre – intervention and post – intervention evidence as well as reporting on delayed or on non – intervention.
Collecting and collating information, including pictorial data and reporting on the turnaround time for intervention, compliance with SLA and / or service standards in executing the works.
In addition the incumbent will coordinate and facilitate all reporting activities to JRA timely, accurately, transparently and honestly.
Required Skills
customer care
stakeholder management
good administration skills
performance reporting
computer literate experience
performance monitoring and evaluation
• Good communication and writing skills.
Candidate Requirements
Grade 12 certificate.
A post – matric qualification will be an added advantage.
Driver’s licence Code EB.
3 -5 years’ experience in any of the following areas but not limited to – customer care, service delivery, stakeholder management, customer relations, performance monitoring and evaluation, performance reporting, etc.
Broad knowledge and understanding of government/ local government decision service delivery processes.
Knowledge of relevant and applicable local government legislation and policies.
Understanding of document management, tracking and retrieving of information relevant.
Good communication and writing skills.
Good administration skills.
Ability to build good relationship with internal and external stakeholders.
Computer Literate (Microsoft Office & Outlook)
Apply before Tuesday, May 21, 2019 – 7 Days left
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Source: Jobs365