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Technical Support Consultant needed urgently: Salary R8 000 per month

Technical Support Consultant needed urgently: Salary R8 000 per month

Nelspruit, Mpumalanga
Permanent
R8 000 a month

Technical Support Consultant with relevant experience is required for a large telecoms company based in Nelspruit.

Requirements:

Matric Certificate

Basic Microsoft Word/Excel

Basic understanding of Networking

Technically Orientated

Duties: Operational Efficiency (Installations)

Installations:
Spectra Terminals – online and batch terminals

Touch screens – online and batch touch screen

Gateways – installing software on a central server – ensuring all the tills have access to Gateway

Rica

Mag Encoders

Vending

Operational Efficiency (Training)

Training given to all clients on installations made.

Different sets of training manuals for the different terminals need to be given to the merchants (online and batch terminals)

Give training on the software and hardware of the terminals. Provide further assistance in effectively using the machine and let them practice on their own

Ensure Cashiers – basic training; supervisors – more detailed training is needed.

Ensure Supervisor training – banking details need to be accurate and the supervisors need to know how to make payment when necessary.

Ensure that there are shortcuts on the customer’s computers for easier access to the system.

Operational Efficiency (Repairs)

Repairing all the terminals that were installed when necessary

Telephonic consultation – troubleshoot over the phone first before going in to see the client

All calls are logged onto Ulysses – from there identify which merchants need assistance quicker (depending on the client grade/tier)

Identify, resolve and explain the problems

to the supervisor as well as the reason

why they occurred – give advice on how

to prevent reoccurrence of the problem

Software maintenance and repairs

Replacements to be made when necessary

Replacing the antennae/modems/machines. Apply Now

Source: ijobs