Student Support wanted Asap: APPLY HERE
Cape Town, Western Cape
The student support person is in charge of managing and answering student support queries via phone, email and our online ticketing system. This person monitors the general trends of the support queries and informs management of escalating or perceived problems.
Duties include:
Answering, solving, and closing requests submitted via phone, email and our online ticketing system
Keeping track of trends and common questions and informing management timeously
Deciding when to escalate a query
Following up to ensure all queries are sufficiently resolved
Principle duties and responsibilities:
Perform student support by attending to student related queries, received via phone, email, and online portal
Be willing to go beyond expectations to ensure students are satisfied
Assess the situation and make decision on answering or escalating the queries
Manage student queries and resolutions by following up and ensuring escalated tickets are resolved
Assist with general academic administration duties when required
Assist with general quality requests when required
Requirements:
Grade 12
Demonstrate an above average ability to understand and learn technology
Strong business acumen and ability to work under high pressure
Strong attention to detail
Be innovative in solving problems and apply creative solution for efficient resolutions
Professional phone and email etiquette
Well-spoken with broad vocabulary
Ability to assess a situation to determine the severity of a problem and escalate when required
Excellent communication skills
Salary: Basic Salary CTC. Apply Now
Source: jobs365
