Sony Interactive Entertainment has issued an apology to gamers over the messy pre-order process for the PlayStation 5.
On September 16, the company announced the PS5’s release date and pre-orders last week during a showcase, while revealing that the first batch of pre-orders scheduled to go live the day after the showcase.
Unfortunately, a number of retailers jumped the gun and launched pre-orders almost immediately. According to The Verge, this led a scramble from other retailers randomly opening their pre-order slots as well, causing confusion for customers. All pre-orders that have been launched are currently sold out.
Let’s be honest: PS5 preorders could have been a lot smoother. We truly apologize for that.
Over the next few days, we will release more PS5 consoles for preorder – retailers will share more details.
And more PS5s will be available through the end of the year. pic.twitter.com/h1TaGsGBun
— PlayStation (@PlayStation) September 19, 2020
Sony has since taken to Twitter to address the pre-order situation while promising that more units will be made available soon. “Let’s be honest: PS5 preorders could have been a lot smoother. We truly apologize for that. Over the next few days, we will release more PS5 consoles for preorder – retailers will share more details,” it said.
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