Software Project Implementation Coordinator wanted: Salary R45 000 per month
Software Project Implementation Coordinator wanted: Salary R45 000 per month
Cape Town, Western Cape
Contract
R45 000 a month
Position Title: Software Project Implementation Coordinator
Location: Observatory, Cape Town
Salary: R45,000 per month neg plus benefits medical, pension, 13th cheque
Employment Equity: Non EE
Employment Status: Full Time Permanent
Software Project Implementation Coordinator – Observatory, Cape Town
A very well-known national Software Development & Media Company that provided software solutions to all the major retailers in South Africa is looking for a Software Project Implementation Coordinator to
join their software development team on a full time permanent basis at their offices in Observatory, Cape Town.
They are offering a very good package (subject to qualification and or experience) plus benefits that includes like Pension, Medical Aid, Performance Bonuses as well as internal career advancement opportunities.
Core Purpose
To be Responsible for managing customer implementations of clients software solutions
To project manage Client systems, ensuring a high level of communication and collaboration in
delivering innovative Retail Software Solutions
Preparation of documentation, including training manuals and process diagrams.
Dimensions of the job
Computer literate and proficient in all platforms of Apple Mac, PC and Tablets
Presentations and layouts
Cell phone
Regular business travel required
Own reliable transport
Mobile connectivity both data and voice
Principal Deliverables (Key Performance Areas and Accountabilities)
Quality Assurance
Ensure that all necessary quality measures are in place to guarantee customer satisfaction
You will require the ability to lead projects, interface with clients as needed and participate in client
communication
To work closely with the team in managing systems queries, issues and support
Work with and liaise with your line manager on deadlines and expectations
Execute duties and assignments as directed in compliance with corporate guidelines and Objectives
Administration
Work with and liaise with your line manager on deadlines and expectations between the business
and technology team members with customer facing responsibility
Execute duties and assignments as directed in compliance with corporate guidelines and
Objectives
Determine the needs of the customer, the ultimate function for which the system is intended, and
its appeal to customers
Track record of involvement in successful on-time, on- budget delivery of projects
Capacity to assess impact of customer and user feedback on Projects and product maintenance.
System admin data capturing and maintenance
Schedule meetings and minute taking
Continuous and real-time feedback from client meetings to the executive and client account
managers
Understand the day to day management of clients
Client Interaction
Conduct briefing meetings to ensure that every individual involved in the process
understands their requirements and/or special instructions before the process commences
Central point of contact pertaining to the system and technical daily follow up
Interact and feedback communication to manage client expectation
Analyze requirements on a daily basis
Onsite user support and handholding
Propose, define and implement processes in accordance with Clients objectives
Excellent presentation skills
Project Management
Document and manage issues to stabilise the implemented solution and ensure quality of
Service
Investigate/troubleshoot and categorise the issues
Resolve the issues and brief into development team and follow up
Draw up development specs that are concise and accurate
Liaise with development team to ensure requirements and understanding on specifications are met
Accountable for facilitation of quality assurance, testing and final release
Must be able to draw knowledge on updated trends and assess how to incorporate into the
business
Have the ability to keep up with new technologies and analyse new trends and data
Project management and research of projects as they arise
Involved in project activities, project management and maintenance.
Communication:
Interact at all levels with management, clients, to gain and insight and understanding of client
Requirements
Share knowledge with others to draw on skills of experts where required to fulfil customer
requirements
Prepare and supply relevant reports and input for meetings
Attend required review and client meetings / presentations
Self-Development of Knowledge and Skills:
Keep abreast of developments /new technology, processes and equipment.
Training:
Need to effectively manage the training of clients on the software
Conduct internal staff training to clients
Create and maintain training manuals
Manage and document all correspondence between clients
General:
Workflow, solution, specification and training documentation
Manage Software installation and user machine setup
Due to the nature of the job the employee will be required to have a 3G mobile connection
Minimum Competency’s required
Qualification:
Relevant qualification or equivalent work experience
Ideally candidate should come from a Software Development background
Experience in a similar environment and or position
Experience:
The candidate should have a broad understanding and able to manage multiple, simultaneous
projects and be deadline driven
Must have 3 years client facing or account project management experience with implementation of
web based systems
Experience of delivering timeous and manage client expectation
Experience of delivering timeous and accurate projects in to a dynamic environment
Behaviors, Knowledge, Skills and Attributes:
Must have passion, drive and motivation as well as exceptional communication, inter-personal, and
leadership skills
Good team skills to work on group projects and other collaborative efforts.
Planning and working to a deadline and A keen understanding of customers’ needs
Creative problem-solving skills, work well with minimal supervision, attention to detail, highly
organized and dependable.
Self-motivated person who takes the initiative to assume responsibility and ownership to obtain
Must be customer focused and flexible with good relationship-building skills
Works with multiple projects under strict deadlines
Candidate must be creative, imaginative, persistent, and able to communicate their ideas in writing,
visually, and verbally.
Ability to prioritize effectively and handle shifting priorities professionally
Ability to work extended hours and weekends. Within reason, to schedule leave days without conflicting on client’s expectations.
Technical skills:
Strong technical skills
Experience with project management methodologies
Ability to develop project plans, schedules, work breakdown structures and to lead and coordinate
projects
Skill in organizing resources and establishing priorities
Computer Skill:
Familiar with Apple Mac, proficient in Microsoft Office and Indesign
Writing/Communication Skills:
Strong ability to communicate effectively, both orally and in writing. Apply Now
Source: jobs365
