Service Manager urgently needed: APPLY HERE

Cape Town, Western Cape

We require an Automotive Service Manager who has the primary responsibility to make sure customers receive consistent, timely and accurate service. The dealership is small and therefore, the Service Manager would need to be able to fulfil the role of Service Advisor and Parts Manager as well. Interested individuals should apply with an updated CV.

Responsibilities and Duties

Focus is on making sure there is accurate customer service through proper selling, service and support.
To make sure teams execute all their assigned duties every day through speed and expertise.
Automotive service managers must also immediately remedy any shortfall or breakdown in service.
Must make sure customer service is recognized, encouraged and acknowledged.
Must be comfortable with prolonged standing and walking periods while at work.
There are multiple parts to the job of most auto service managers. Usually, auto service managers discuss the problem with the customer and do some basic diagnostic testing when signing the vehicle in for repairs.
Often are responsible for ordering parts, both for specific repairs and for stocking the parts department.
The manager might actually do the repair in some cases.
Handle any customer complaints or questions.

Qualifications and Skills

Must have three years’ experience along with a current valid driver’s license.
The job requirements for a Service Manager include being in a dealership position for at least two years
It is also recommended that a person have at least a general knowledge of a vehicles’ mechanical operations.
Certification through the National Institute for Automotive Service Excellence.
In general good communication skills are needed

Job Type: Full-time