Service Desk Analyst urgently needed: APPLY HERE
Johannesburg, Gauteng
Main Responsibilities:
1st and 2nd line IT and Technical support
Logging and tracking of incidents and requests
Logging and communicating all incidents to customers and IT
Remote support
Troubleshooting skills – office desktop and applications
Troubleshooting of Network Related issues (Especially pertaining to LAN; WAN and Telkom related issues)
Assist with Printer issues
Ability to provide first time resolution by using available tools
Identification and escalation of re-occurring problems and incidents, identify trends
Follow up on priority calls
Skills/Experience Required:
2-3 years previous experience in IT
Any previous IT Service Desk experience
Excellent telephone etiquette
Excellent general communication skills
Good working knowledge of MS Office & Windows XP/Windows7
ITIL Foundation v 3 / Good understand of ITIL (advantageous)
18- 24 months in the Customer Service industry or IT Service Desk experience
Advanced desktop support knowledge and strong technical abilities
Strong network related background
Knowledge of Service Desk activities an advantage
Cosima, HP Service Manager, Cherwell, Service Now or Remedy Service Desk suite knowledge an advantage
Minimum Qualifications:
Grade 12 – subjects Computer Science
MCITP or MCP
A+
N+
ITIL V3 Foundation would be an advantage
Studying towards CCNA/CCNP would be an advantage
The successful candidate must:
Have strong communication skills. A high command of the English language both written and verbal is essential
Able to operate as a good team player
Be strong in attention to detail and accuracy
Have Initiative
Have good people skills
Have high levels of professionalism
Be punctual
Be a quick learner
Must have own vehicle
Must be able to work shifts
Have drive and energetic
Has an analytical and logical ‘mindset’ when dealing with issues. Demonstrate clear purpose, enthusiasm and commitment
Additional Requirements (Customer Depended):
Candidate Should speak, write either French, Spanish, German, Italian, Czech, Polish and / or Dutch. Multiligual will be an advantage
Previous experience in the hospitality industry
International Service Desk experience (European customers)
Job Type: Full-time
Experience:
IT: 2 years (Required). Apply Now
Source: jobs365
