Service Delivery Manager wanted immediately: APPLY NOW

Roodepoort, Gauteng

The Service Delivery Manager (SDM) oversees a number of key functions from the various departments that enable the delivery of a quality service to the clients of Munsoft. The SDM is required to establish and manage expectations within the business and encourage the delivery arm of the company to achieve those expectations to a high standard. This position is a client-facing role that requires you to regularly identify opportunities for Munsoft thereby enabling us to add further value in the Account through the introduction of our various service offerings.

Responsibilities & Attributes:
Strong business acumen and people management skills
Able to effectively articulate the company’s products and services
Manage client expectations with regards to every request – operational and commercial
Generate and/or coordinate the submission of professional tender responses, proposals and quotes
Ensure client satisfaction through the successful meeting of all SLA’s
Create and/or foster strong professional relationships at all levels within the client environment
Management oversight of resources for ad hoc, project or SLA work
Conduct client service review meetings as per the agreed frequency
Facilitate communication between clients, technical teams and 3rd party providers
Escalations and problem resolution
Identify opportunities to improve the clients’ efficiencies through the introduction of additional product & service offerings
Effective pipeline management
Accurate account plans
Monitor and investigate breaches in performance or quality
Effective time management
Assist in all client financial queries including collection of outstanding invoices
Our ideal candidate has an understanding of the Local Government landscape and the ICT systems and solutions implemented in that market sector. He / she is able to work under tight deadlines and is a self-starter able to prioritize given responsibilities. The candidate must have strong written and verbal communication skills. This person should cope with working in non-routine and complex environments, involving the application of strong technical and business skills. To be considered, your application must be able to match the essential criteria. Apply Now