Senior Support Engineer wanted: Apply Here

Vacancy Details

Employer: Parvana

About the Client:

Although this organisation is over 15 years old and very stable, it has retained it’s start-up energy level. The focus on strong relationships with both clients and staff. The team is energetic, innovative and enjoys continuous improvement, collaboration and knowledge building in a truly Agile manner.

The organization is strongly Microsoft aligned with proven Azure capabilities. Based in the CBD, they have progressive views about flexi-time and remote work opportunities. You would be rewarded with a monthly bonus program, 18 +days annual leave and numerous other benefits. It is a highly cosmopolitan work environment with a very flat organisational structure offering a variety of promotional opportunities.

Role:

Our client is looking for an analytical thinker. Our client is looking for someone who will continually absorb and analyse information to make better decisions. Always keeping the best interest of their customers.

You must have the ability to take an idea and transform it into a reality.

You must have a mindset that is not fixed… a mindset that seeks growth.

You will need to ensure that there is follow through on escalations; as this maintains their customers satisfaction. Customer satisfaction is key in the lead role and you seek out to improve their customers experience by ensuring that their customers are frequently engaged.

The goal is to ensure that information technology adds the maximum value to our clients so as to facilitate the success of our business.

Ultimately, you should lead by setting a good example and engage the team to achieve goals.

Responsibilities:

Technical project architect; high level and low level

Ensuring adoption of ITIL Framework – Incident, change and problem management.

Effective problem management by identifying root cause analysis and problem resolution.

Identifying problematic areas and implement strategic solutions.

Technical pre-sales with new and existing clients.

Candidate Requirements

Skills and Experience:

5 years’ experience in a Senior Role working for an SME IT Company that supports multiple customers.
Previous experience with strategic planning, problem solving and supporting Microsoft environments.
Azure Virtual Machines and virtual networks, platform as a service (PaaS) for IT Pros, using PowerShell for automation and management, and migrating from on-prem to the cloud.
Skills to power the next generation of cloud-optimized networks, applications, and web services. Which include virtualization features, networking management, storage capabilities, and more.
Experience with installing, maintaining and troubleshooting networks – LAN and wireless networks, firewalls, DHCP, DNS and TCIP.
Experience with Office 365, Active Directory, SQL, Azure and Microsoft Exchange.
Great understanding of the ITIL Framework.
Brilliant with a support ticketing system and guiding a team in beating SLA targets.
The ability to guide and up-skill team members by sharing knowledge.
Experience in the following would be a bonus:
Experience with Autotask or N-Able.
Microsoft Certified Professional – MCSE, MCITP, MCTS.
Cyberoam CCNSP Certified.
Apply before Saturday, May 4, 2019 – 29 Days left
Companies may expire jobs at their own discretion.
If you have not received a response within two weeks, your application was most likely unsuccessful.

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Source: Jobs365