Sales Consultant wanted immediately: APPLY HERE
To sell, cross sell, up sell and retain Auto & General Insurance products following the company’s sales processes, compliance, quality assurance and customer service guiding principles, underpinned by displaying strong company values, whilst understanding, meeting and exceeding sales targets, described in the company’s Ultimate Business Goal (UBG).
Job Functions Administration,Call Centre,Sales Industries Insurance Specification
Achieve or exceed Key Performance Indicators (KPI’s) prioritised for:
Sales per Operator per Day
Compliance and Quality Assurance
Cross selling of all add on products
Satisfaction Score from Customer Surveys
In addition, consultants are responsible for performance in the following Key Responsibility Areas of:
Roster Adherence
Meet the relevant legislative, regulatory and compliance requirements specific to the successful selling of General Insurance Products
Adherence to Legislative, Regulatory and Compliance requirements with particular emphasis on:
oFinancial Services Reform Act (FSRA)
oPrivacy Act
oInsurance Act
oGeneral Insurance Code of Practice
oAustralian Securities and Investments Commission
oAustralian Prudential Regulatory Authority
oAGS standards
A strong attention to detail
Actively participate in Auto & Generals Performance Management and Career Development process.
Follow safety standards that apply to our operations and adhere to all health and safety rules and procedures
Receive inbound calls and pro-actively make outbound calls to customers (relating to Auto and General’s insurance offerings) to enable achievement of Key Performance
Indicators
Any other activity commensurate to the position
Requirements
ESSENTIAL
Highly developed verbal communication skills with the ability to adapt one’s style to suit different personalities and situations. (Customer Experience)
Demonstrated ability to learn all aspects of the Sales Process (Continuous Learning)
Demonstrated ability to quickly and effectively identify sales opportunities. (Continuous Learning)
Ability to learn and implement procedures within Auto and General Sales Department (Continuous Learning)
Ability to multi-task and prioritise workload in a fast paced, high pressure environment with predetermined schedules. (Resilience)
Team player who establishes strong working relationships and collaborates with others to achieve goals. (Teamwork)
Demonstrated ability to work in a diverse and multicultural team environment where each individual’s differences and valued and respected. (Inclusion)
Be committed to one’s own learning and development and demonstrated ability to identify one’s own skill gaps. (Continuous Learning)
Ability to adapt to change in an ever changing environment. (Change Agility)
Ability to follow through on promises and commitments consistently and act upon feedback to improve behaviour and results. (Accountability)
Computer literate and can demonstrate an ability to learn new systems quickly. (Change Agility). Apply Now
Source: Jobs365
